Mostbet Casino - Account frozen 249251374

Dear @rifat20132,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

In my mostbet account i had 99172BDT which is about to 800$

Hello, Dear rifat20132 and AskGamblers Team!

We’re sorry you had a negative impression. We understand, it is unpleasant that your game account is frozen. At the same time, we act strictly within the established rules. Account verification is carried out in all bookmaker companies as one of the security measures for clients’ accounts.

We have checked the information and are pleased to inform you that your account has been unfrozen on 05.08.2025 as a result of the verification.

It would be appreciated if you could confirm that your complaint has been solved.

Have a nice day!
Best regards, Mostbet.

Dear @rifat20132,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

My account is unfrozen i am greatful to Mostbet for that. But my betting is limited to less than 1$ only. And i still can,t do withdraw because i wasn,t added my mobile number. I tried to add today but mobile otp not coming. And after few try it is cooldown for 24 hour.

According to our rules, the Bookmaker Company may limit the maximum bet, odds on certain events, as well as limit or increase the maximum bet, odds to a particular client without parameters and explanation.

You will be able to apply for an increase in the limit in 3 months from the date of unfreezing the account. To do this, you will need to send a request to [email protected].

We apologize for the difficulties you experienced when trying to link your number. You can try again in 24 hours or contact customer support for assistance. To link a phone number to your game account, you need to write to our e-mail datach­ang­e@m­ost­bet.com. Be sure to attach to your letter:
1. Photos of your passport (or ID card)
2. Selfies of you holding your open passport near your face.
Before sending the letter, please make sure that the photos are of good quality and all data is visible. This way we will be able to resolve your situation faster. In the email itself, write the phone number with the country code you want to link to your account and your game ID.

Have a nice day!
Regards, Mostbet.

I don,t know why i am facing issue one after another. There is a new issue occurred today after getting verified my mobile number.
I done 3 withdraw not all the funds. From 3 withdraw i gotten 2 withdraw perfectly. But the 3rd one i wasn,t gotten all the money which i withdraw. I withdraw 25000bdt but i gotten 22000bdt. 3000 less than the withdraw money.
I already inform the support team they asked some detail. I given them all. Same detail i am giving here. I don,t know again how much time i have to wait.
Player id: 249251374
Transection number mostbet : 115052152
Date: 06.08.2025
Time bangladesh: 11:17 PM

attaching the screenshot of mostbet and wallet (bKash) where i withdraw the money.

We have checked the information and the funds have been sent. Please find attached confirmation of the transfer.

Please confirm that the complaint has been resolved.

Thank you,
Your Mostbet

I have successfully withdraw all my fund. Lot of thanks to Askgamblers to making a Platform for solving our problems.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.