My account, which held a balance of $46, was permanently blocked without any explanation or indication of a violation of the platform’s terms and conditions.
Prior to the block, my account was frozen. I contacted support and was asked to submit multiple verification documents, including my passport, bank profile and history, birth certificate, and Telegram username. I provided all requested documents promptly and completed a scheduled video verification call, during which I answered all questions.
After the call, I was told to await further updates via email. However, since then, I’ve been unable to log in—my credentials now return an “invalid details” error.
I respectfully request that my case be reviewed, my account unblocked, and my funds released.
My gaming account ID is 162726927.
Beschwerde-Info
Hello, Dear Babajide2095 and AskGamblers Team!
The game account was blocked in accordance with Paragraph 2.10 of the Rules:
If a Player is suspected of committing fraudulent actions against the Betting Company (multiple accounts, multiple sessions (multiple simultaneous active sessions on one account), bets made by third parties, the use of betting automation software, playing on arbitrage situations, bets placed to exceed the limits set by the Company, misuse of Loyalty Programmes, or if the gaming account is not used to place bets, etc.), the Betting Company reserves the right to prevent these fraudulent actions by:
Cancelling bets.
Restricting withdrawals.
Closing the client's account without reimbursement.
More details can be found in clause 2.10 of the rules on our website.
We have sent additional information about this case to support@askgamblers.com. We look forward to your response!
Have a nice day!
Best regards, Mostbet.

Dear all,
Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management acted in accordance with their Terms and Conditions.
Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.
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