Mostbet Casino - Access denied

Hello, Dear Chemzy247 and AskGamblers team!

The game account was blocked in accordance with Paragraph 2.10 of the Rules:

If a Player is suspected of committing fraudulent actions against the Betting Company (multiple accounts, multiple sessions (multiple simultaneous active sessions on one account), bets made by third parties, the use of betting automation software, playing on arbitrage situations, bets placed to exceed the limits set by the Company, misuse of Loyalty Programmes, or if the gaming account is not used to place bets, etc.), the Betting Company reserves the right to prevent these fraudulent actions by:
Cancelling bets.
Restricting withdrawals.
Closing the client's account without reimbursement.

More details can be found in clause 2.10 of the rules on our website.

Unfortunately, we do not know the details of the blocking of the account, the security department do not disclose the details of the verification and decision.

Best regards, Mostbet.

Dear Mostbet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear ASKGAMBLERS
So for the past 3days mostbet refused to send any proof of the allegations....

Dear Chemzy247 and AskGamblers team,

we have already forwarded the request to security and expect a response from them as soon as possible. Thank you for your patience!

Best regards, Mostbet.

Dear Mostbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

No update, I still don't have access to the account

Hello, Dear Chemzy247 and AskGamblers Team!

We're always interested in getting to the bottom of a situation. We had a verification of this case, we have sent details to suppor­t@a­skg­amb­ler­s.com, we will wait for the AskGamblers team's response.

Best regards, Mostbet.

I'm patiently waiting for the verification sent, because I provided all the required documents through my mail and also did video verification which I answered all the questions correctly.... Or is it because I'm a female that's why Mostbet were treating me like this... Are they gender bias?

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.