Mostbet Casino - 90000 PKR Withdrawal Not Received Fake Slip Provided

Hello, Dear ahmedbilal673 and AskGamblers Team!

We're always interested in getting to the bottom of a situation.

We have carefully checked the information. The withdrawal has been successfully confirmed by the Bookmaker (Aug 07, 2025, 08:30).

To find out information about the lack of funds on the client's details, the client needs to contact his bank with a unique transaction number 545113.

If the bank cannot find funds using this code, the client must provide a screenshot of the official response of the bank based on the results of checking the code, showing all transactions to date, stamped and signed by the responsible person at the bank.

You also need to provide video confirmation of how the customer logs into their account using the banking app, opens their transaction history, and shows that the payment is not in their bank account. The video can be recorded from another device or by screen recording. Please note that all data must be clearly visible, of good quality, and reflect transactions from August 7, 2025, to August 11, 2025.

Dear ahmedbilal673, you can send the video statement to sermsu­ppo­rt@­mos­tbe­t.com.

Best regards, Mostbet.

Hello Mostbet,

I've already shared the official bank's response to your email, which you didn't reply to—sharing it here as well. The bank is asking me to contact the sender bank because, according to the rules, if a payment is not received, the sender bank should be contacted instead of the receiver bank, as it's not their responsibility to recover the funds.

The video proof of the statement has been shared with your email: sermsu­ppo­rt@­mos­tbe­t.com. Email Title: Video Statement Proof 90,000 PKR withdrawal. Thanks

Bank's Official Response

Mostbet, you are not cooperating kindly. See the following things to understand the situation, which is becoming a headache for me.

Bank Response: My bank has already advised to contact the member bank. Their role on my side is completed. If you insist on obtaining their official written statement, you must first provide the sender’s account number and account title, which you have so far hidden in the screenshot you submitted.

Fake Screenshot: The screenshot you provided does not contain the UTR number you mentioned, which immediately invalidates it as evidence. Suppose this matter escalates at the bank level. In that case, we will also pursue legal implications for submitting fake evidence under PECA 2016, Section 16, which criminalizes the creation or use of a false electronic document.

Evidence from My Side: I have already sent you video evidence of my bank account history and statement showing no such credit. What have you provided in return other than a falsified screenshot?

Verification from Sender: You are free to ask your payment sender to provide their bank statement and match the transaction in it. This is not possible in this case because of the fabricated screenshot.

Public Exposure: As a digital marketer, I will use every available platform to highlight the injustice that has happened to me if this issue is not resolved.

This matter can be closed quickly if you choose to act professionally.

Thank you for providing all the documents. After a thorough investigation, we have taken measures to prevent this from happening again.

The withdrawal amount will be returned to your gaming account within three days.

Thank you for your understanding and patience.

Sincerely,
Your Mostbet

Hello, Dear MostBet and AskGambler Team,

My issue has been resolved, and the balance has been returned to the account. Thanks a lot

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.