Mostbet Casino

2400 INR Payment not credited

Von DIVYANSHU G.

vor 6 Monaten

Hi,

I am writing to bring to your immediate attention an issue regarding a payment I made around 10 days ago. The amount was successfully debited from my bank account at the time of the transaction, but it has still not been credited to my account. This delay has caused inconvenience, and I request your urgent assistance in resolving it.

To explain the issue clearly:

On the day of the transaction, I completed the payment through my bank, and the amount was deducted instantly, as confirmed in my bank statement. However, despite the payment being processed on my bank’s side, the balance in my account has not been updated. It has now been approximately 10 days, which is far beyond the usual processing time for such transactions.

I kindly request you to verify this payment from your end and update my account balance accordingly. If the payment has not been received due to a technical issue, please guide me on the required steps so that the matter can be resolved at the earliest. I am also ready to provide any necessary proof, such as a screenshot or PDF of my bank transaction statement to support the verification process.

I hope you will look into this matter urgently, as I have been waiting for the credit for several days. Kindly update me with the status of my payment and inform me of any further information you may need from my side.

Thank you for your cooperation.

I look forward to your prompt response and resolution.

Unseriöses Casino Mostbet Casino

Grund Einzahlung nicht gutgeschrieben

Betrag ₹2400

Diskussion

AskGamblers

• Support Team

vor 5 Monaten

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Mostbet Casino management acted in accordance with their Terms and Conditions.

We strongly suggest that the submitter contact the bank to arrange a refund.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

divyanshudcoder

• Indien

vor 5 Monaten

The amount has been debited from my bank account and i successfully made the payment.
Attaching the payment proofs for your refernce

Mostbet Casino

• Representative

vor 5 Monaten

Hello, Dear divyanshudcoder and AskGamblers Team!

We are sorry that you have a negative impression of our service.

We always strive to help you and get to the bottom of the situation. We have forwarded your request to the finance department and have received a response: "There is no such deposit in this account (17.11.25 08:06 PM 2400 INR). Please check the correctness of the id or the correctness of the provided receipt.".

We have sent details to support@askgamblers.com, we will wait for the AskGamblers team's response.

Best regards, Mostbet.

divyanshudcoder

• Indien

vor 5 Monaten

id259330530

Mostbet Casino Beschwerde-Statistik

Gelöst 110 / 117

Durchschn. Betrag $1,801

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Auszahlung als bezahlt markiert aber nicht erhalten

Am 23.02.2026 habe ich eine Auszahlung in Höhe von 2.800 PLN per BLIK beantragt (Transaktions-ID: 132024716).

Im System des Casinos ist diese Auszahlung als „Bezahlt/Abgeschlossen“ markiert. Die Gelder wurden jedoch nicht auf mein Bankkonto überwiesen. Meine Bank hat bestätigt, dass kein Zahlungseingang und auch kein Zahlungsversuch registriert wurde.

Es ist wichtig zu betonen, dass es sich hierbei um eine BLIK-Auszahlung handelt.
BLIK ist eine sofortige Zahlungsmethode. Sobald eine Auszahlung tatsächlich ausgeführt wird, erscheint sie normalerweise innerhalb weniger Sekunden oder Minuten auf dem Konto des Empfängers.

Dies ist daher nicht mit einer normalen Banküberweisung vergleichbar, die mehrere Tage dauern kann.

Das Problem besteht nicht in einer üblichen Bearbeitungsverzögerung, sondern darin, dass die Auszahlung im System als „bezahlt“ markiert wurde, obwohl keine tatsächliche Zahlung stattgefunden hat.

Nach meiner Kontaktaufnahme wurde mir ein angebliches „Problem mit dem Zahlungssystem“ mitgeteilt. Ich wurde aufgefordert, innerhalb von 24 Stunden alternative Auszahlungsdaten bereitzustellen. Dieser Aufforderung bin ich umgehend und fristgerecht nachgekommen.

Mittlerweile sind 5 Tage vergangen:
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• Keine Bestätigung, ob eine erneute Auszahlung tatsächlich veranlasst wurde
• Kein Zahlungseingang
• Keine Antwort vom Finanzteam per E-Mail
• Der Live-Chat wiederholt lediglich allgemeine Standardantworten

Mein Konto ist vollständig verifiziert (KYC abgeschlossen). Frühere Auszahlungen wurden korrekt durchgeführt. Der einzige Unterschied besteht darin, dass es sich dieses Mal um einen höheren Betrag handelt.

Es handelt sich hier nicht um eine normale Wartezeit.
Die Auszahlung ist im System als abgeschlossen markiert, die Gelder wurden jedoch nicht ausgezahlt, und es erfolgt keine transparente Klärung oder konkrete Maßnahme seitens des Casinos.

Ich bitte daher um Überprüfung und entsprechende Intervention.

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I have tried 3 different phone numbers trying to get verified but no Pass Code is sent, two of those numbers are from Barbados (area code 246) and one from Canada (area code 437).

MostBet requires that you verify your phone number before they even to begin processing your withdrawal request. This lack of response is making me feel like they are holding my money hostage, its just stuck there. I can still place bets but why continue if I cant get my winnings out?

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My account has been frozen even though I already submitted all the required verification documents.

The operator scheduled a video verification call, but unfortunately I missed the first appointment because their email was delivered to my spam/junk folder and I did not notice it in time. As soon as I discovered the message, I immediately contacted support, explained the situation, and asked them to reschedule the interview.

After contacting them again, they finally scheduled a second appointment. I selected the date and time they provided and waited for the call. However, they did not send me the meeting link at the agreed time. Instead, the email containing the link arrived about one hour later than the scheduled appointment time.

I have screenshots showing both the agreed appointment time and the actual time they sent the email. I have work and personal responsibilities, and I cannot spend hours constantly monitoring my email waiting for a delayed message.

At the moment, I have 124 USD locked in my account and I am unable to access my funds or use my account normally. I am fully willing to cooperate and complete the verification process, but I kindly ask the operator to arrange a proper appointment and send the meeting link on time.

I would appreciate your assistance in helping resolve this issue as soon as possible.

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My withdrawal has been pending for almost a week.
Support keeps repeating generic answers such as “please wait” and “we are waiting for the provider”.

My account is fully accessible and the withdrawal still shows as pending, but no real update or payment has been provided.

I am posting this complaint because support has not provided any concrete resolution timeframe.

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My Mostbet account was previously frozen, and after it was unfrozen, I received an email from Mostbet stating that I could apply for an increase in my betting limit after 90 days.

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I am a verified user and have been using my account regularly.

I kindly request Mostbet to review my account and remove or significantly increase my betting limits as promised.

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Dear AskGamblers Team,

I would like to report another unresolved deposit issue related to my Mostbet account
Gaming ID

On **3 April 2026 at 12:06 AM**, I made a deposit of **PKR 50,000** to my Mostbet Agent account. The amount was successfully deducted from my bank account, but it was never credited to my Mostbet balance.

Transaction details are as follows:
Amount: PKR 50,000
Date: 3 April 2026
Time: 12:06 AM
Reference Number: 123876

I previously contacted Mostbet support regarding this issue, and they requested **PDF Statement**, which I already provided. However, the issue is still unresolved.

I have also submitted a complaint to my bank to trace this transaction. According to my bank records, the amount was successfully processed.

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I am ready to provide any additional documents or bank confirmations if required.

Thank you for your support.

Best regards.

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Amount: 45,000 PKR
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Time: 6:00 PST
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Second Deposit:
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Date: 30 March 2026
Time: 2:56 AM PST
Reference Number: 025615

Both payments were successfully deducted from my side, but the funds are still missing from my Mostbet account. I have the transaction proof and screenshots for these deposits.

I have already tried contacting the support team but the issue has not been resolved. I kindly request AskGamblers to help investigate this matter and ask the casino to credit my missing deposits as soon as possible.

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Dear team,

I’m seeking your urgent support to get my money from this platform as almost 2 weeks right now and they still trying and he just rejecting to give me my money

The issue starts when I win and start to withdraw. I ordered ,i submitted a withdrawal request for 3000 EGP. That was on March 5, 2026 exactly at 4:12 AM sharp CLT and next second one on the same date after exactly 15 minutes it was at 4:28 AM CLT for amount 2000 EGP and I found out that force request submitted successfully and the resolution which is showing on the website that payment done successfully. You have fun both attached transactions.

I complained the schedule you receive I didn’t receive this provide proof that you didn’t receive. I censor prove he said no way it’s not official. We will not consider this as approved. You have to get some requirements and they required whatever they required. I provide even they required me to record the video using another phone to my accountant, showing that I didn’t receive and I provided all whatever they ask me for then I ask them to show me the proof of payment from your agent, they didn’t provide anything. They told me that they were sent me emails with the result of my complaint and they didn’t send me emails by coincidence I’m talking to customer service for the serve withdrawal request I made today for a amount 3550 EGP they told me the previous one is closed. We already paid you and it’s fine decision. You have nothing to do with this and regarding this process action you did today again same thing happen? They showed the results that they pay me successfully. Meanwhile, they pay nothing and I didn’t receive any of those three amounts. What kind of website is this?

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2- 2000EGP - 04:28am-05.03.2026 payment method e&money 01099285876

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My name is Łukasz Żakowski (User ID: 233896864). I am filing this complaint because Mostbet is withholding my withdrawal of 200 EUR and demanding documents that are technically impossible to provide.
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Mostbet support claims there were 3 shots on target for Luxembourg. However, the official UEFA Match Report (which I have attached) clearly states that Luxembourg had only 2 shots on target.
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