Beschwerde #73 Melbet Spielothek

Melbet Casino - Verification and withdrawal Problem

Von Abhishek E.

vor 2 Jahren

Hi sir/mam,
In June, I deposited 30k inr in my melbet casino account . I won something and try to withdrawal. I got my 1st withdrawal on my AstroPay account. Then I try to withdrawal 2nd withdrawal I got msg from melbet Verification thing. I provide all documents. I have all . Indian ids like aadhar card and pan card these are national I'd of India. Then couple of days later I got msg from melbet casino "Dear customer, we received the information from the payment system concerning the suspicious deposits to your gaming account, therefore your gaming account will be under investigation.
Please be aware that you will not be able to withdraw your funds until the end of the investigation (180 days) and your gaming account balance will be unavailable until the end of the investigation as well" I gave my valid AstroPay account my name there. I deposited from my bank account. I have receipts also . I will share here. Both deposit and I got one withdrawal from there. I account still locked or freeze. That's why I can't share my withdrawal receipt from they. Please check attached file for more information.

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Grund Verifizierungsprobleme

Betrag ₹31590

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear @Aryanstark1991,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Melbet Spielothek

• Representative

vor 1 Jahr

Hello everyone,

First and foremost, we would like to extend our sincere apologies for the difficulties the user experienced.

We would also like to provide some context regarding the user’s case. On June 24, 2024, restrictions were placed on the user’s account, including a temporary suspension of withdrawal options, while an internal investigation was conducted. These measures were necessary to ensure the integrity of the platform and to thoroughly review the circumstances related to the account.

Following a comprehensive review by our Security Department, the investigation was concluded, and on August 13, the user successfully withdrew ₹31,590 — their full account balance.

In light of this, the main concern raised by the user — specifically, the withdrawal of funds — was resolved within a few weeks. We made every effort to address the situation as quickly as possible and ensure the user received their full balance.

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Kindly be notified that this complaint is being reopened following the declared willingness on behalf of Melbet Casino management to do everything within their power to resolve their outstanding AGCCS cases. The AskGamblers Complaint Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

AskGamblers

• Support Team

vor 2 Jahren

Dear Melbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

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Durchschn. Betrag $2,167

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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