Melbet Casino- Suspicious url due to which I wish to close my account
Dear @maraskgamblers,
Please keep in mind that, as per the AGCCS Terms and Guidelines, which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process.
Since you refuse to send the required verification paperwork, we have no other choice but to reject the case and recommend that you forward it to the relevant regulatory body.
Thanks for your cooperation.
I fully understand your caution, and I am truly sorry that you have formed such an impression of our brand.
As mentioned earlier, the link change during website authorization is simply the use of a mirror site. This is necessary because the main domain may be blocked in certain countries.
Regarding some of the games, you are absolutely right — in certain jurisdictions, local legislation may prohibit specific games. Unfortunately, this is beyond our control, and we must comply with regional regulations.
I sincerely apologize for the inconvenience you have experienced and regret that this situation has caused you concern.
Dear @AskGamblers,
Since the player has refused to provide the required documents for the verification process, we are limited in the actions we can take and are unable to offer further assistance in this matter.
Dear @maraskgamblers,
The AskGamblers Complaint Team is kindly asking you to assist the Melbet Casino team further and send the required verification paperwork.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.
Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.
Thanks for your cooperation.
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