Beschwerde #177 Melbet Spielothek

Melbet Casino - Unjustified account restriction and denial of payout

Von Sherpawang

vor 3 Monaten

Formal dispute: unjustified account Restriction and payout Denial -id:< sent to the casino >

Dear Askgamblers Mediation Team,

I am requesting your intervention regarding a dispute with melbet concerning my account restricted on unjustified grounds and the denial of my rightful withdrawal of 510,620 NPR

Following a request from melbet support,I have submitted clear, original photos of my National ID(both side). Despite my full compliance ,melbet is deliberately delaying the verification process by falsely claiming the dacoments are not original.furthermore,they have implemented an

Authorization Error preventing me from accessing my funds.

I am confident in the authenticity of my dacoment and have adhered to all terms and conditions. I ask ask Askgamblers to meditate and compel melbet to expedite the verification and release my funds immediately.

Sincerely

Unseriöses Casino Melbet Spielothek

Grund Verifizierungsprobleme

Betrag नेरू510620

Diskussion

AskGamblers

• Support Team

vor 2 Monaten

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Melbet Casino management refused based on their privacy policy to provide reasonable justification and/or solid evidence which could help us review and decide on this case adequately.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about any decision on the case issued by the official regulatory body and/or ADR entity, we will comply and mark this complaint accordingly.

Sherpawang

vor 2 Monaten

I have been struggling for nearly one full month to withdraw my 510,620 NPR. This has caused me immense mental stress and financial frustration. For 30 days, Melbet has played a repetitive game of 'fake documents' without providing a single piece of evidence. I have cooperated fully, yet their Security Department never responds to my emails. They tell me to contact Security, and then Security ignores me—it is a never-ending loop designed to make players give up on their own money. To prove my honesty beyond any doubt, I have officially offered to undergo a Live Video Verification (Video Conference), but Melbet has flatly refused. If they truly believed my documents were not original, a live video call would be the fastest way to confirm my identity. Their refusal to do a video call proves they have no case and are simply holding my money illegally. I am demanding that AskGamblers hold Melbet accountable for this 30-day harassment. I request a final 24-hour deadline for Melbet to either provide technical proof to AskGamblers or release my 510,620 NPR. I will not be silenced or ignored any longer.

Melbet Spielothek

• Representative

vor 2 Monaten

Dear Sherpawang,

I am truly sorry that you are experiencing this issue.

However, I do not have any influence over the Security Department and cannot affect their decision or change the verification process to another format, such as the video conference you mentioned. Such requests can only be discussed directly between you and the Security Department. Therefore, you may send these suggestions to them via email.

Dear AskGamblers,

In the near future, I will send an explanation regarding the player’s verification to your email.

Sherpawang

vor 3 Monaten

"I strongly refute Melbet's false accusations regarding the authenticity of my dacoment.all the identification dacoments I provided, including my citizenship and driving license,are 100% original physical government -issued iDs. I have not used any digital edits or third- party software.

To prove my transparency and honesty,I am officially making the following offers to the Askgamblers Team and Melbet:

1:Live Video verification: I am ready for a live video call (via Skype, google Meet,or any platform) where I well show my physical ID cards and my face in real- time.

2: live email proof: I have already shared a screen- recorded video showing my email 'sent' folder to prove that the files were send directly from my device without manipulation.

3: Third-party verification: if melbet claims my dacoments are 'not original, I challenge them to provide technical forensic proof to Askgamblers.

It is clear that Melbet is using these baseless allegations as a tactic to avoid paying my legitimate winning of 510,000 NPR . I Requests the Askgamblers Team to hold the casino accountable and ask them for specific proof , as they cannot verify a lie."

Melbet Spielothek Beschwerde-Statistik

Gelöst 52 / 58

Durchschn. Betrag $2,154

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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Melbet Casino - Withdrawal been 17 hours nothing arrived yet

I am writing regarding a withdrawal issue I experienced with my Melbet account.

On 11/06/2026 at 00:52, I requested a withdrawal via Instapay, but although it has been about 19 hours, the money has still not reached my account. My withdrawal is linked to the transaction/account reference number 1255373947.

In addition, I have several other withdrawal transactions that I am expecting to receive: transaction №4930436725 to withdraw funds in the amount of 18,398.00 EGP, transaction №4930435443 to withdraw funds in the amount of 22,000.00 EGP, transaction №4930428955 to withdraw funds in the amount of 15,600.00 EGP, and transaction №4930415145 to withdraw funds in the amount of 18,600.00 EGP.

Until now, all of my previous withdrawals from Melbet have been processed immediately, so this delay is unusual and worrying for me. I contacted your customer support about the situation and was only told to wait, without any clear explanation of the reason for the delay or an estimated time for completion.

I kindly request that my withdrawal with reference 1255373947, as well as the withdrawals under transaction numbers №4930436725, №4930435443, №4930428955, and №4930415145, be processed as soon as possible and that I am provided with a clear explanation for this delay, as I am used to receiving my payments immediately.

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Melbet Casino - Melbet Cash Agent Withdrawal Issue Pending for Over 140 Days Melbet ID 816469381

I am submitting this complaint regarding a long pending withdrawal issue with Melbet involving an amount of LKR 50,000.
I requested the withdrawal through a Melbet cash agent (“Badulla, Hidagoda 24/7”), but the amount was never credited to my bank account. Since the beginning of this issue, I have fully cooperated with Melbet support and payment teams and submitted all documents they requested, including certified bank statements covering the relevant dates.
This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.
During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
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Melbet Casino - Withdrawal NPR 4500 not received yet

On 2026-04-19 I requested withdrawal of NPR 45000 from my Melbet account ID 1578412535.

Transaction ID: 4743167311
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Today: 2026-05-05 = 16 DAYS completed
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Melbet uses local agents for Nepal. My withdrawal was assigned to an agent operating from Biratchowk Gorey Market. He marked the transaction COMPLETED in Melbet app but did not send money. He has now absconded and blocked me on Telegram.

I contacted Melbet support for 16 days via email and live chat. On 2026-05-05 I received a stalling reply: "We have no exact timeframe... concerned department is working". After 16 days this response proves deliberate negligence.

Evidence:
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2. eSewa account statement from 2026-04-19 to 2026-05-05 showing no credit of NPR 45000
3. Telegram chat screenshot proving agent blocked me
4. Stalling email from Melbet support dated 2026-05-05

Melbet is responsible for its payment agents. COMPLETED status means Melbet confirms funds were released, yet I received nothing for 16 days. This is theft.

Request: Full refund of NPR 45000 from Melbet company funds to my eSewa 9827948473 immediately.

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Melbet Casino - Systematic Withdrawal Rejections and Contradictory Support Information

I am filing this complaint against MelBet (Account ID: 827048497) regarding my balance of $4,220.77. Since April 23, 2026, every single withdrawal request I made has been manually 'Declined by operator'.

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Agent 'Clancy' asked me to wait 12-24 hours for a technical update.

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Melbet Casino - Deposit of 20000 not credited I have already raised request

I have already raised request for this deposit and still not recieved kindly help . Its big amount for me .amount of 20000 not recieved

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This is very bad experience across all platform

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Melbet Casino - Didn't received the price of daily Tournament winning

I’m from Bangladesh, and I’m writing to raise a complaint regarding a prize I won.

About 1.5 months ago, I achieved 1st place in a contest and won an Apple Watch Series 10. After winning, I waited for an update but did not receive any clear information.

I then contacted Melbet support by email. They asked me to confirm whether I wanted the physical prize or 11,000 promo points instead. I replied and clearly requested the promo points. However, after that response, I did not receive any further reply.

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