Melbet Casino - Deposit not credited after 10 days

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meadowlea Anonymer Proxy
Veröffentlicht am 12. Juni 2021

Dear AG teams, I made deposit to my Melbet casino account 10 days ago on 01/06/2021 and the total 37.813367 XRP has not been credited to my account. I have contacted chat support, and they told me to wait 24 hours and then to email their accounts department at [email protected]. I waited 24 hours and emailed the account's address with my proof of deposit but I have not received a reply from them. I have also tried to contact live chat support again and I do not get a reply in the chat - they do not respond in the live chat.


I have attached proof of my deposit and emails.


Please assist. Thank you

AskGamblers
Veröffentlicht am 1. Juli 2024

Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.

Kindly note that after carefully reviewing your case, the AskGamblers Complaint Team reached a conclusion that your claim is not valid. While we can understand your frustration and disappointment considering the situation, please keep in mind that each and every online casino has the exclusive right to determine and apply its own withdrawal policy and procedures depending on the requirements set within their licensing agreement.

Unfortunately, the AskGamblers Complaint Team is not able to influence such withdrawal policy in any way. Moreover, it is up to you to stick to the relevant payment time frames stated within the casino terms and conditions and wait until the withdrawal procedure is finalized and the payment is processed according to these time frames.

Should your payment remain unprocessed within the payment time frames, please feel free to use the AGCCS again and file a case against the aforementioned casino operator.

To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.

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