Beschwerde #135 Melbet Spielothek

Melbet Casino - Delayed Withdrawal of NPR 41000 approximately 290 USD

Von Madhabraj J.

vor 7 Monaten

Hello AskGamblers Team,

I am filing a complaint regarding the delayed withdrawal of my funds from Melbet account **1349328963**.

1. **Amount:** The original amount is **NPR 41,000 (approx. $290 USD)**.
2. **Request Date:** I initiated the withdrawal on **October 11, 2025**, using the 'Kankai, Kathmandu' payment system.
3. **The Problem:** It has been **6 days**, and I still have not received my money.

**Details of Support Interaction:**
I have contacted Melbet Customer Support multiple times (on Oct 14th and 15th, as shown in the attachments) seeking an update. Their response is always the same: **"Hajurko request hamile sambandhit specialist lai forward garisakiyeko chhau. Kripaya thap samadhan ko lagi dhairyapurbak pratikshya garnu hola."**

**Translation:** "We have already forwarded your request to the relevant specialist. Please wait patiently for further resolution."

The support team refuses to provide a clear timeline or any useful update, forcing me into an endless waiting loop. This behavior forced me to contact unofficial agents on platforms like Telegram (screenshots also attached).

I am attaching all screenshots, including the original chat in Nepali, as proof. Please note the unhelpful, automated responses from the Melbet Operator.

I request your intervention to force Melbet to process this withdrawal immediately. Thank you.
--- CHAT TRANSLATION (NEPALI TO ENGLISH) ---

Me (User): What is the update on my payment??
Melbet Operator: We have forwarded your request to the relevant specialist. Please wait patiently for further resolution. We will resolve your problem soon.

Me (User): Am I going to get my payment or not?
Melbet Operator: Since your issue has just been forwarded, it may take some time to resolve. After the issue is solved by the relevant department, you will receive the amount.

Unseriöses Casino Melbet Spielothek

Grund Verzögerte Auszahlung

Betrag नेरू41000

Diskussion

AskGamblers

• Support Team

vor 6 Monaten

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Melbet Casino management refused based on their privacy policy to provide reasonable justification and/or solid evidence which could help us review and decide on this case adequately.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about any decision on the case issued by the official regulatory body and/or ADR entity, we will comply and mark this complaint accordingly.

Yamjoshi

• Nepal

vor 6 Monaten

Hello AskGamblers Team,

I acknowledge Melbet's latest message.

Since Melbet has stopped arguing and is waiting for your verdict, I am also eagerly awaiting your **FINAL DECISION**.

I trust you will rule in my favor based on the undeniable technical evidence that **this agent successfully processed a valid Melbet system code (`n35d`)**. This proves the agent had access to the Melbet system, making Melbet responsible for the funds transferred to the wrong ID.

I am ready for your judgment.

Thank you.

Melbet Spielothek

• Representative

vor 6 Monaten

I’m just updating the counter until the final decision on the complaint is made by the AskGamblers team.

Yamjoshi

• Nepal

vor 6 Monaten

Hello AskGamblers Team,

Melbet is now openly LYING to this complaint board. I have caught them in a massive contradiction regarding the specific Account IDs.

**THE PROOF OF LIE:**

1. **1 Month Ago:** In this very thread, Melbet stated: *"According to the cash agent, you personally requested that the funds be transferred to account ID **876516063**"*.
-> **This proves Melbet KNEW the agent, communicated with them, and retrieved specific transaction details about the fraud ID 876516063.**

2. **Yesterday:** Melbet suddenly claims: *"We are unable to identify the agent... we cannot confirm that the person you dealt with was our agent"*.

**How can Melbet give specific details about the transfer to ID 876516063 a month ago if they "don't know" who the agent is today?**

**THE FACTS:**
* **My Correct ID:** 1349328963
* **The Wrong ID (Fraud):** 876516063 (confirmed by Melbet previously)
* **The Technical Proof:** This agent successfully processed my Melbet Cash code (`n35d`) generated from my correct ID.

Melbet is clearly trying to cover up their agent's theft. I request AskGamblers to **INTERVENE** immediately and rule against Melbet based on these undeniable contradictions.

Thank you.

Melbet Spielothek Beschwerde-Statistik

Gelöst 52 / 58

Durchschn. Betrag $2,154

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

Melbet Spielothek Beschwerden

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