Reclamação #141 Melbet Casino

Delayed Withdrawal of NPR 41000 approximately 290 USD

Por Madhabraj J.

há 7 meses

Hello AskGamblers Team,

I am filing a complaint regarding the delayed withdrawal of my funds from Melbet account **1349328963**.

1. **Amount:** The original amount is **NPR 41,000 (approx. $290 USD)**.
2. **Request Date:** I initiated the withdrawal on **October 11, 2025**, using the 'Kankai, Kathmandu' payment system.
3. **The Problem:** It has been **6 days**, and I still have not received my money.

**Details of Support Interaction:**
I have contacted Melbet Customer Support multiple times (on Oct 14th and 15th, as shown in the attachments) seeking an update. Their response is always the same: **"Hajurko request hamile sambandhit specialist lai forward garisakiyeko chhau. Kripaya thap samadhan ko lagi dhairyapurbak pratikshya garnu hola."**

**Translation:** "We have already forwarded your request to the relevant specialist. Please wait patiently for further resolution."

The support team refuses to provide a clear timeline or any useful update, forcing me into an endless waiting loop. This behavior forced me to contact unofficial agents on platforms like Telegram (screenshots also attached).

I am attaching all screenshots, including the original chat in Nepali, as proof. Please note the unhelpful, automated responses from the Melbet Operator.

I request your intervention to force Melbet to process this withdrawal immediately. Thank you.
--- CHAT TRANSLATION (NEPALI TO ENGLISH) ---

Me (User): What is the update on my payment??
Melbet Operator: We have forwarded your request to the relevant specialist. Please wait patiently for further resolution. We will resolve your problem soon.

Me (User): Am I going to get my payment or not?
Melbet Operator: Since your issue has just been forwarded, it may take some time to resolve. After the issue is solved by the relevant department, you will receive the amount.

Cassino em disputa Melbet Casino

Motivo Pagamento atrasado

Valor नेरू41000

Discussão

AskGamblers

• Support Team

há 6 meses

Dear all,

We regret to inform you that despite all the AskGamblers Complaint Team requests, Melbet Casino management refused based on their privacy policy to provide reasonable justification and/or solid evidence which could help us review and decide on this case adequately.

Unfortunately, in this situation, the AskGamblers Complaint Team has no other choice but to close the case as unresolved and advise the player to seek further assistance from the relevant regulatory body or appointed ADR entity. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about any decision on the case issued by the official regulatory body and/or ADR entity, we will comply and mark this complaint accordingly.

Yamjoshi

• Nepal

há 6 meses

Hello AskGamblers Team,

I acknowledge Melbet's latest message.

Since Melbet has stopped arguing and is waiting for your verdict, I am also eagerly awaiting your **FINAL DECISION**.

I trust you will rule in my favor based on the undeniable technical evidence that **this agent successfully processed a valid Melbet system code (`n35d`)**. This proves the agent had access to the Melbet system, making Melbet responsible for the funds transferred to the wrong ID.

I am ready for your judgment.

Thank you.

Melbet Casino

• Representative

há 6 meses

I’m just updating the counter until the final decision on the complaint is made by the AskGamblers team.

Yamjoshi

• Nepal

há 6 meses

Hello AskGamblers Team,

Melbet is now openly LYING to this complaint board. I have caught them in a massive contradiction regarding the specific Account IDs.

**THE PROOF OF LIE:**

1. **1 Month Ago:** In this very thread, Melbet stated: *"According to the cash agent, you personally requested that the funds be transferred to account ID **876516063**"*.
-> **This proves Melbet KNEW the agent, communicated with them, and retrieved specific transaction details about the fraud ID 876516063.**

2. **Yesterday:** Melbet suddenly claims: *"We are unable to identify the agent... we cannot confirm that the person you dealt with was our agent"*.

**How can Melbet give specific details about the transfer to ID 876516063 a month ago if they "don't know" who the agent is today?**

**THE FACTS:**
* **My Correct ID:** 1349328963
* **The Wrong ID (Fraud):** 876516063 (confirmed by Melbet previously)
* **The Technical Proof:** This agent successfully processed my Melbet Cash code (`n35d`) generated from my correct ID.

Melbet is clearly trying to cover up their agent's theft. I request AskGamblers to **INTERVENE** immediately and rule against Melbet based on these undeniable contradictions.

Thank you.

Raio-X do Melbet Casino

Resolvido 52 / 60

Valor médio $2,128

Duração média da reclamação 5 dias

Resposta média 2 dias

Melbet Casino Reclamações

Veja todas as reclamações deste cassino

1 mes sem conseguir sacar

Escrevo com muita tristeza e frustração em relação ao tratamento que recebi da Melbet. Desde que o processo de verificação começou em 26/08/24, a experiência tem sido dolorosa e exasperante. Solicitei o saque do meu primeiro valor e, apesar de ter enviado todos os documentos exigidos no dia 28/08/24 (Hoje faz quase 1 mes) o processo tem sido alarmantemente negligenciado.

A troca de mais de 40 emails e a promessa não cumprida de uma resolução no prazo de 14 dias, seguida da resposta de que devo esperar indefinidamente, têm causado imenso stress e desamparo. Desconsiderei o sentimento e fiquei desesperado, sem um canal de comunicação eficiente ou uma solução real.

Além disso, a reclamação que fiz em um site de resolução de disputas no Brasil não avançou devido à falta de coordenação entre a Melbet Brasil e a Melbet geral. Esta situação afetou profundamente o meu bem-estar e a minha confiança na empresa.

Peço urgentemente que intervenham para resolver definitivamente esta situação. Peço um prazo claro e ações concretas para liberar minha conta e processar meu saque. Agradeço profundamente qualquer ajuda que você possa oferecer, pois estou muito angustiado e sem saber o que fazer a seguir.

Não resolvido

R$6,250

Nao querem pagar meus ganhos

Estou tentando efetuar minha retirada há 2 dias e simplesmente não consigo. A primeira vez disse que atingir o limite mensal por transferência eletrônica. Em seguida o time de operadores indicou efetuar outro depósito por outro meio de pagamento para habilitar ou metodo de pagamento e tentar efetuar a retirada. Eu fiz contra minha vontade depositei novamente e nada. O erro continuou. Denied by operator. (Payment processing error). Agora o site mais uma vez indicou eu depositar por mais outro meio, porém eu me recuso os termos e condições são claros, o casino deve pagar pelos mesmos meios de depósito, sendo assim o casino não está cumprindo suas regras. Hoje pela manhã a operadora inventou mais uma desculpa e disse que era culpa do meu banco, ora, falei com meu gerente e esta tudo ok. Meu irmão tem conta na melbet também, pedi a ele para efetuar o procedimento e deu tudo certo. Ele retornou por transferência bancária e transferência eletrônica sem problemas nenhum. Valores baixos. Agora o meu que e alto não querem pagar.
Solicito uma solução urgente.

Não resolvido

R$2,575

Withdrawal been 17 hours nothing arrived yet

I am writing regarding a withdrawal issue I experienced with my Melbet account.

On 11/06/2026 at 00:52, I requested a withdrawal via Instapay, but although it has been about 19 hours, the money has still not reached my account. My withdrawal is linked to the transaction/account reference number 1255373947.

In addition, I have several other withdrawal transactions that I am expecting to receive: transaction №4930436725 to withdraw funds in the amount of 18,398.00 EGP, transaction №4930435443 to withdraw funds in the amount of 22,000.00 EGP, transaction №4930428955 to withdraw funds in the amount of 15,600.00 EGP, and transaction №4930415145 to withdraw funds in the amount of 18,600.00 EGP.

Until now, all of my previous withdrawals from Melbet have been processed immediately, so this delay is unusual and worrying for me. I contacted your customer support about the situation and was only told to wait, without any clear explanation of the reason for the delay or an estimated time for completion.

I kindly request that my withdrawal with reference 1255373947, as well as the withdrawals under transaction numbers №4930436725, №4930435443, №4930428955, and №4930415145, be processed as soon as possible and that I am provided with a clear explanation for this delay, as I am used to receiving my payments immediately.

Resolvido

ج.م.‏74,598

Melbet Cash Agent Withdrawal Issue Pending for Over 140 Days Melbet ID 816469381

I am submitting this complaint regarding a long pending withdrawal issue with Melbet involving an amount of LKR 50,000.
I requested the withdrawal through a Melbet cash agent (“Badulla, Hidagoda 24/7”), but the amount was never credited to my bank account. Since the beginning of this issue, I have fully cooperated with Melbet support and payment teams and submitted all documents they requested, including certified bank statements covering the relevant dates.
This issue has now remained unresolved for almost four months despite numerous follow-ups and repeated assurances that the matter was under investigation by their payment specialists.
During this period, I had to visit the bank multiple times during working hours and take leave from my employment in order to obtain certified statements and supporting documents requested by Melbet. The process has caused significant inconvenience and frustration.
I also experienced aggressive and unprofessional behavior from the cash agent involved while trying to resolve this issue.
Despite providing all requested evidence and maintaining communication through the same official support ticket, I still have not received a proper final resolution regarding the disputed withdrawal amount.
I respectfully request assistance in reviewing this matter and helping to obtain a fair resolution regarding the pending withdrawal.
I can provide:
Certified bank statements
Email communication history
Support ticket details
Screenshots and supporting evidence

I have attached the forst email which I sent to Melbet and the recent one I received from them. And also the screen shot of the confirmation of the withrawal request.

72h Restantes

රු.50,000

Withdrawal NPR 4500 not received yet

On 2026-04-19 I requested withdrawal of NPR 45000 from my Melbet account ID 1578412535.

Transaction ID: 4743167311
Melbet Status: COMPLETED since 2026-04-19
Today: 2026-05-05 = 16 DAYS completed
eSewa 9827948473: ZERO RECEIVED

Melbet uses local agents for Nepal. My withdrawal was assigned to an agent operating from Biratchowk Gorey Market. He marked the transaction COMPLETED in Melbet app but did not send money. He has now absconded and blocked me on Telegram.

I contacted Melbet support for 16 days via email and live chat. On 2026-05-05 I received a stalling reply: "We have no exact timeframe... concerned department is working". After 16 days this response proves deliberate negligence.

Evidence:
1. Melbet app screenshot showing COMPLETED status with date 2026-04-19 and Txn ID 4743167311
2. eSewa account statement from 2026-04-19 to 2026-05-05 showing no credit of NPR 45000
3. Telegram chat screenshot proving agent blocked me
4. Stalling email from Melbet support dated 2026-05-05

Melbet is responsible for its payment agents. COMPLETED status means Melbet confirms funds were released, yet I received nothing for 16 days. This is theft.

Request: Full refund of NPR 45000 from Melbet company funds to my eSewa 9827948473 immediately.

83h Restantes

नेरू45,000

Systematic Withdrawal Rejections and Contradictory Support Information

I am filing this complaint against MelBet (Account ID: 827048497) regarding my balance of $4,220.77. Since April 23, 2026, every single withdrawal request I made has been manually 'Declined by operator'.

I have contacted their support multiple times and received contradictory information:

Agent 'Khaled' originally promised the withdrawal would proceed.

Agent 'Clancy' asked me to wait 12-24 hours for a technical update.

An email from 'Dorothy' claimed my withdrawals were rejected due to 'transaction limits' and advised me to withdraw in small portions.

However, even when I attempted to withdraw a small amount of $100 as instructed, the request was immediately rejected by the operator. Currently, agent 'Bailey' states the issue is 'under review' with no specific timeframe.

It is clear that the technical issue excuse is being used to stall for time. I have provided all necessary evidence, including screenshots of rejected transactions and contradictory emails from their team. I request your assistance in mediating this dispute to recover my funds.

Resolvido

$3,000

10002 INR not credited to bank account

Dear AskGamblers Support Team,

I am writing to file a complaint regarding my Melbet account withdrawal, which has still not been credited to my bank account/wallet.

I placed a withdrawal request from my Melbet account on 5th April 2026 for the amount of 10002 rupees. The transaction status on Melbet is showing as processed/completed, but I have not yet received the funds in my payment account.

Here are my account details:

Melbet User ID: 316621823

Registered Email / Mobile: <removed>

Withdrawal Amount: 10002

Withdrawal Request Date: 5/04/2026.

Withdrawal ID:- 4692783247

Payment Method: IMPS FAST

I have already contacted Melbet customer support, but the issue has not been resolved yet. Therefore, I kindly request that AskGamblers look into this matter and help me get my withdrawal credited as soon as possible.

I can provide screenshots of the withdrawal status, transaction details, and bank statement.

Please treat this issue as urgent.

Thank you for your support.

Sincerely,

Resolvido

₹10,002

Deposit of 20000 not credited I have already raised request

I have already raised request for this deposit and still not recieved kindly help . Its big amount for me .amount of 20000 not recieved

Gaming id : < sent to the casino >

My paymnet was gone all smooth then why there is issue. Its very frustrating. Kindly process it today anyhow cause need it badly.

This is very bad experience across all platform

Resolvido

₹20,000

Unjustified account restriction and denial of payout

Formal dispute: unjustified account Restriction and payout Denial -id:< sent to the casino >

Dear Askgamblers Mediation Team,

I am requesting your intervention regarding a dispute with melbet concerning my account restricted on unjustified grounds and the denial of my rightful withdrawal of 510,620 NPR

Following a request from melbet support,I have submitted clear, original photos of my National ID(both side). Despite my full compliance ,melbet is deliberately delaying the verification process by falsely claiming the dacoments are not original.furthermore,they have implemented an

Authorization Error preventing me from accessing my funds.

I am confident in the authenticity of my dacoment and have adhered to all terms and conditions. I ask ask Askgamblers to meditate and compel melbet to expedite the verification and release my funds immediately.

Sincerely

Não resolvido

नेरू510,620

Didn't received the price of daily Tournament winning

I’m from Bangladesh, and I’m writing to raise a complaint regarding a prize I won.

About 1.5 months ago, I achieved 1st place in a contest and won an Apple Watch Series 10. After winning, I waited for an update but did not receive any clear information.

I then contacted Melbet support by email. They asked me to confirm whether I wanted the physical prize or 11,000 promo points instead. I replied and clearly requested the promo points. However, after that response, I did not receive any further reply.

However, the current market price of the Apple Watch Series 10 is around 41,000 BDT, so I believe I should receive approximately the same amount in promo points (with minor variation). I do not understand why only 11,000 promo points are being offered. Despite sending multiple follow-up emails, I still have not received a proper update.

This extended waiting time and poor communication are very disappointing.

My Melbet ID: 1528138483

I have attached screenshots of the contest that I won and the email conversations for reference. You can also find the Email Address I used for contact to melbet in the complaint system.

I would appreciate a clear update and a quick resolution to this matter.

Sincerely,

< full name removed >

Resolvido