LunuBet Casino - Refusing to complete verification and release my winnings despite providing all available documents

On 5 November, I played on LunuBet and won a sum that I later requested to withdraw. I followed all terms and conditions and submitted every document the casino requested.

After completing the initial KYC process, the casino suddenly asked for an additional document:
a transaction statement from 10 October to 10 November.

However, this is impossible, because my Revolut account was created on 4 November.
There are no transactions available before this date.

To be fully transparent, I submitted:

The complete transaction statement from 4 November (the earliest date available)

Official documentation from Revolut proving that my account was opened on 4 November

Clear explanations multiple times that no earlier transaction history exists

Despite this, the casino continued to demand a transaction statement starting from 10 October, ignoring the evidence and explanations I provided.

This means LunuBet is requesting a document that cannot physically exist, which has effectively blocked my withdrawal without valid justification.

I have attached a PDF containing the full email conversation and screenshots showing that:

I have cooperated fully and submitted all available documents

I clearly explained why earlier transactions cannot be provided

The casino keeps requesting the same impossible document instead of completing the verification

I am asking AskGamblers for assistance, as I have complied with all reasonable KYC/AML requirements, and the casino is withholding my legitimate winnings without a valid reason.

Thank you for your help.