LunuBet Casino - Casino does not pay withdrawals and deliberately delays the verification process

Hello dear FELIXTT15.
It's really sad that you're going through such an experience with us. I will forward this case to the appropriate department and get back to you shortly with a response. Thank you for your feedback it would make our services better!

Dear Casino,
aha, you are sad about the experience I had with your casino? And you would like to get back to me shortly with an answer?
Nothing happened for two days after your reply to this complaint. I only contacted your chat to give you a fair chance to resolve the issue quickly.

Take a look at the screenshots attached to this email. You are a) absolutely unwilling to solve the problem, b) not helping me at all and c) your support colleague is even laughing at me with his answers. They tell me that I will be contacted soon, like two days ago - that is rediciolous!

The truth is: contrary to your answer, you are not sorry for the bad experience and you are not interested in solving the situation by paying out the withdrawals.

This is a scam casino, period.

Dear FELIXTT15,

Hope you are doing well!

We would like to inform you that your request has been reviewed by the relevant department and we have requested verification documents from your account. Please verify your identity to successfully withdraw funds from our website.

We hope for your understanding and cooperation.

Best wishes,
LunuBet Casino representative.

Dear @Felixtt15,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the LunuBet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.