Beschwerde #17 LunuBet Casino

Account closed and funds held back for more than 4 months

Von sanderaune

vor 2 Monaten

Hi.

I am writing to you in AskGamblers as a last resort to get my money (3500$) out of this casino.

I am currently unable to log in to my account, and have been since October 2025. At first, I was told that my account was closed by the administration. When I wanted to know why that was, I was asked to send them verification. Once that was done, I was just told to wait (November 2025). Ever since, I have received no updates whatsoever, only been told to wait. In the attached files, you'll find all the relevant proof to back up my claims.

*Account closed 4 months ago, no information given on why

*Then I was asked to do KYC. Once completed, I was told to wait

*I have now been waiting almost 5 months and it's clear nothing will happen

*Been unable to log in to my account for 5 months.

I am hoping this complaint can help me get my money out, as this has been a thorn in my flesh lately. Thanks.

Unseriöses Casino LunuBet Casino

Grund Verzögerte Auszahlung

Betrag $3500

Diskussion

AskGamblers

• Support Team

vor 3 Wochen

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

sanderaune

vor 3 Wochen

Hi all. The money has now been received, and we can close this complaint. Thanks to all parties involved for the cooperation.

Sander

LunuBet Casino

• Representative

vor 4 Wochen

Dear sanderaune,

We wanted to confirm that your requested manual withdrawal has been successfully processed and paid.

While the funds have been dispatched from our system, please allow for the standard processing window of your specific financial institution. Depending on your provider, it may take between 1 to 3 business days for the balance to be fully reflected in your account statement.

We appreciate your continued patience.

Best regards,
Lunubet Casino Team

sanderaune

vor 1 Monat

Money still not arrived. Please keep complaint open until they are out.

Sander

LunuBet Casino Beschwerde-Statistik

Gelöst 8 / 8

Durchschn. Betrag $5,134

Durchschn. Dauer 15 Tage

Durchschn. Antwortzeit 14 Stunden

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Hallo, ich hoffe, das löst etwas.

Es geht um Lunubet Sportwetten.

Seit 15 Tagen erfindet Lunubet neue Gründe, warum sie mich nicht verifizieren können. Ich möchte nur 400€ auszahlen und sie verlassen.

Wenn ich tue, was sie verlangen, bitten sie um etwas anderes.

Zum Beispiel:

Ich lade meinen Ausweis und eine Adressbestätigung von einem Schreiben meiner Krankenkasse hoch.

Sie sagen, ich solle ohne VPN aus Deutschland hochladen - gemacht, nichts passiert.

Ich frage sie, warum es so lange dauert, plötzlich verlangen sie eine andere Form der Adressbestätigung. Ich lade nun ein Schreiben vom Finanzamt in Deutschland hoch, und sie lehnen es ab.

Ok, denke ich, dann werde ich das Land Berlin bitten, meine Adresse in einem Schreiben zu bestätigen. Ich bekomme das Schreiben als PDF. Lunubet sagt, das ist in Ordnung, ich lade es hoch, keine Reaktion. Ich frage sie per E-Mail und bekomme die absurdeste Anfrage, die keinen Sinn ergibt, und jetzt suche ich nach Hilfe.

Sie verlangen jetzt ein Word-Dokument, kein PDF.

Auf Nachfrage wird sich entschuldigt für diese Nachricht die automatisch verschickt wird???

Und das Spiel geht von vorne los.

Ich soll das PDF hochladen so wie vorher ohne darauf bezug zu nehmen was falsch war?

Es bringt alles nichts und wir drehen uns im Kreis.

Was soll ich machen?

400€ sind in meiner Situation viel Geld :(

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After waiting for over 15 days for the casino to get back to me after an answer, they have still replied with an update, so I am deciding to go ahead with a complaint.

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