LunuBet Casino - Multiple withdrawals delayed and canceled without explanation

Dear Zeke014,

We hope that you are doing well!

We would like to point out that the issue was noticed by your payment provider, which is why your withdrawal requests were unsuccessful.

We recommend that you select an alternative available withdrawal method that meets the payment system's requirements. Once you submit a new request using the correct method, your withdrawal will be processed within the standard timeframe.

Thank you for your understanding and cooperation. If you have any additional questions or need assistance choosing the right withdrawal method, our support team is always ready to assist.

Best regards,
Lunubet casino support team.

Hi Lunubet team,

Thank you for your reply. I’ve followed your instructions and selected an alternative withdrawal method bank transfer.

I’ve already resubmitted two withdrawals of $900 each via bank transfer. However, I was never informed via email or message that my previous withdrawals were declined due to a payment provider issue. It would’ve been helpful to receive that information earlier to avoid unnecessary delays, especially as it has now been nearly two weeks since I began trying to withdraw my funds.

The bank details I’ve provided are correct and match my full legal name as registered with Wise. I’ve also ensured the account used is fully compatible for receiving international payments.

Please confirm in writing that my new withdrawal requests have been approved and are being processed within the standard timeframe.

This will remain open until I’ve received the full $6,900 NZD I’ve been trying to withdraw.

Thank you for your time and understanding I really appreciate your help in getting this sorted smoothly.

Kind regards,
Ezekiel

Dear Zeke014,

We hope that you are doing well!

We inform you that your withdrawal requests are currently being processed. Our team is working diligently to complete the process as soon as possible. You will receive a notification once the transactions are successfully completed.

Thank you for your patience and understanding.

Best regards,
Lunubet casino support team.

Dear Lunubet,

Thank you for your response. However, I need to express my concern. One of my first withdrawal requests disappeared without any explanation. I then resubmitted the same withdrawal, and it was cancelled just 10 minutes later again with no reason given.

This ongoing repeated cancellation of my withdrawals is unacceptable. I need a clear and transparent explanation as to why this continues to happen, and confirmation that my current 2 withdrawal requests Are being properly being processed and don’t randomly disappear and get cancelled.

The first screenshot is minutes after the withdrawal that I resubmitted got cancelled and it was not by me. I will be resubmitting this withdrawal once again tomorrow

Please provide a detailed update as soon as possible thanks.

Kind regards,
Zeke014

Dear Zeke014,

Thank you for reaching out and for giving us the opportunity to review your case.

Upon checking your account, we have confirmed that your withdrawal requests were cancelled for the following reasons:

• Two withdrawals were automatically cancelled due to expiration – the withdrawal process was not completed within the allowed time frame.
• One withdrawal was rejected with the message: “Transaction not supported/blocked by issuer.” This response comes directly from your card issuer, likely due to certain restrictions or card settings.

To resolve this, please try the following steps:

Clear your browser’s cache and cookies, then retry the transaction.

If the issue persists, we kindly recommend using an alternative card or another available payment method.

Should you have any further questions or need assistance with completing your withdrawal, please don’t hesitate to contact our Support Team — we’ll be happy to help.

Kind regards,
Lunubet Support Team

Dear Lunubet Support,

It’s now been nearly 18 days since I first tried to withdraw my funds. Firstly, I did not cancel or let my withdrawals expire they were still showing as “pending” when they were automatically cancelled. If they timed out, that would have occurred on your system’s side, not mine.

I’ve spoken with Wise, and they confirmed I was never notified of any block. If deposits from Wise were accepted, withdrawals through the same method should be processed without issue.

I have now cancelled all other withdrawals and submitted an alternative withdrawal to my NZ main bank account, after confirming all details with my bank. There should be no more excuses for why my payment has not been received, so I ask that you stop stalling this process.

Additionally, your website has been extremely glitchy and constantly displays incorrect balances like it has been purposely messed with, making it impossible to track my funds accurately. This ongoing issue only adds to the lack of transparency and I will send all screenshots and recordings of this if it is necessary.

I urgently request confirmation that my latest withdrawal is being prioritised, processed this week, and deposited into my bank account.

Nearly three weeks for a withdrawal is unacceptable. I expect this matter to be resolved without further delay. Please prioritise this so I can return to playing on Lunubet, as I will not be placing any further bets until this issue is fully resolved.

Kind regards,
Toby (Zeke014)

Dear Lunubet Support,

I’ve submitted a new alternative withdrawal to my main NZ bank account. I bank with The Co-operative Bank (New Zealand), which doesn’t use a standard routing number. My bank confirmed that my BIC/SWIFT code should be used for both the BIC and Bank Clearing System ID fields could you confirm this is alright and your guys system will still process this.

I may have made a mistake in a previous withdrawal or something on your guys end, so I want to ensure that all details in this new request are correct. Please confirm that everything is set up properly so your system can process my withdrawal without issue.

Kind regards,
Toby (Zeke014)