Beschwerde #12
LunuBet Casino
Multiple withdrawals delayed and canceled without explanation
vor 7 Monaten
Hello,
I’ve been a regular and loyal player at LunuBet for quite some time, and up until recently, I genuinely enjoyed the site. However, I’m now facing ongoing withdrawal issues that have not been resolved despite several attempts to contact support.
On Saturday, October 4th, I initiated three separate withdrawals totaling $2,700 NZD (each for $900 NZD) from my account balance of $6,900 NZD. My account has a daily withdrawal limit of $900, so I planned to continue withdrawing daily until my full balance of $6,900 NZD was successfully paid out.
As of Sunday, October 12th, it has now been well over 12+ hours (5+ business days), and none of my withdrawals have been successfully processed. Two of them have since been canceled by the casino without any explanation. I received no email or official notice about the cancellations, and I did not cancel them myself.
When I attempted to resubmit one of the canceled withdrawals, it went through without any attached credentials, which made me uncomfortable, so I canceled that one myself to avoid further complications.
I’ve contacted LunuBet’s live chat multiple times and have only received repeated “forwarded to the finance department” replies with no real updates or timeframe. This has been frustrating and disappointing, especially since I am part of their VIP program and expected better communication and service.
All of my deposits and withdrawal requests have been made using the same Wise debit card I originally used to fund my account, so there should be no reason for these delays or cancellations.
At this stage, I will not be gambling or playing any further on my account until my full balance of $6,900 NZD has been successfully withdrawn. I genuinely hope this can be reviewed and resolved quickly, as I’ve always enjoyed LunuBet and would like to remain a long-term player if this situation is handled properly.
Thank you for your time and assistance.
Kind regards
I’ve been a regular and loyal player at LunuBet for quite some time, and up until recently, I genuinely enjoyed the site. However, I’m now facing ongoing withdrawal issues that have not been resolved despite several attempts to contact support.
On Saturday, October 4th, I initiated three separate withdrawals totaling $2,700 NZD (each for $900 NZD) from my account balance of $6,900 NZD. My account has a daily withdrawal limit of $900, so I planned to continue withdrawing daily until my full balance of $6,900 NZD was successfully paid out.
As of Sunday, October 12th, it has now been well over 12+ hours (5+ business days), and none of my withdrawals have been successfully processed. Two of them have since been canceled by the casino without any explanation. I received no email or official notice about the cancellations, and I did not cancel them myself.
When I attempted to resubmit one of the canceled withdrawals, it went through without any attached credentials, which made me uncomfortable, so I canceled that one myself to avoid further complications.
I’ve contacted LunuBet’s live chat multiple times and have only received repeated “forwarded to the finance department” replies with no real updates or timeframe. This has been frustrating and disappointing, especially since I am part of their VIP program and expected better communication and service.
All of my deposits and withdrawal requests have been made using the same Wise debit card I originally used to fund my account, so there should be no reason for these delays or cancellations.
At this stage, I will not be gambling or playing any further on my account until my full balance of $6,900 NZD has been successfully withdrawn. I genuinely hope this can be reviewed and resolved quickly, as I’ve always enjoyed LunuBet and would like to remain a long-term player if this situation is handled properly.
Thank you for your time and assistance.
Kind regards
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