LunuBet Casino - Multiple withdrawals delayed and canceled without explanation

Dear Zeke014,

We hope that you are doing well!

We would like to point out that the issue was noticed by your payment provider, which is why your withdrawal requests were unsuccessful.

We recommend that you select an alternative available withdrawal method that meets the payment system's requirements. Once you submit a new request using the correct method, your withdrawal will be processed within the standard timeframe.

Thank you for your understanding and cooperation. If you have any additional questions or need assistance choosing the right withdrawal method, our support team is always ready to assist.

Best regards,
Lunubet casino support team.

Hi Lunubet team,

Thank you for your reply. I’ve followed your instructions and selected an alternative withdrawal method bank transfer.

I’ve already resubmitted two withdrawals of $900 each via bank transfer. However, I was never informed via email or message that my previous withdrawals were declined due to a payment provider issue. It would’ve been helpful to receive that information earlier to avoid unnecessary delays, especially as it has now been nearly two weeks since I began trying to withdraw my funds.

The bank details I’ve provided are correct and match my full legal name as registered with Wise. I’ve also ensured the account used is fully compatible for receiving international payments.

Please confirm in writing that my new withdrawal requests have been approved and are being processed within the standard timeframe.

This will remain open until I’ve received the full $6,900 NZD I’ve been trying to withdraw.

Thank you for your time and understanding I really appreciate your help in getting this sorted smoothly.

Kind regards,
Ezekiel

Dear Zeke014,

We hope that you are doing well!

We inform you that your withdrawal requests are currently being processed. Our team is working diligently to complete the process as soon as possible. You will receive a notification once the transactions are successfully completed.

Thank you for your patience and understanding.

Best regards,
Lunubet casino support team.

Dear Lunubet,

Thank you for your response. However, I need to express my concern. One of my first withdrawal requests disappeared without any explanation. I then resubmitted the same withdrawal, and it was cancelled just 10 minutes later again with no reason given.

This ongoing repeated cancellation of my withdrawals is unacceptable. I need a clear and transparent explanation as to why this continues to happen, and confirmation that my current 2 withdrawal requests Are being properly being processed and don’t randomly disappear and get cancelled.

The first screenshot is minutes after the withdrawal that I resubmitted got cancelled and it was not by me. I will be resubmitting this withdrawal once again tomorrow

Please provide a detailed update as soon as possible thanks.

Kind regards,
Zeke014

Dear Zeke014,

Thank you for reaching out and for giving us the opportunity to review your case.

Upon checking your account, we have confirmed that your withdrawal requests were cancelled for the following reasons:

• Two withdrawals were automatically cancelled due to expiration – the withdrawal process was not completed within the allowed time frame.
• One withdrawal was rejected with the message: “Transaction not supported/blocked by issuer.” This response comes directly from your card issuer, likely due to certain restrictions or card settings.

To resolve this, please try the following steps:

Clear your browser’s cache and cookies, then retry the transaction.

If the issue persists, we kindly recommend using an alternative card or another available payment method.

Should you have any further questions or need assistance with completing your withdrawal, please don’t hesitate to contact our Support Team — we’ll be happy to help.

Kind regards,
Lunubet Support Team

Dear Lunubet Support,

It’s now been nearly 18 days since I first tried to withdraw my funds. Firstly, I did not cancel or let my withdrawals expire they were still showing as “pending” when they were automatically cancelled. If they timed out, that would have occurred on your system’s side, not mine.

I’ve spoken with Wise, and they confirmed I was never notified of any block. If deposits from Wise were accepted, withdrawals through the same method should be processed without issue.

I have now cancelled all other withdrawals and submitted an alternative withdrawal to my NZ main bank account, after confirming all details with my bank. There should be no more excuses for why my payment has not been received, so I ask that you stop stalling this process.

Additionally, your website has been extremely glitchy and constantly displays incorrect balances like it has been purposely messed with, making it impossible to track my funds accurately. This ongoing issue only adds to the lack of transparency and I will send all screenshots and recordings of this if it is necessary.

I urgently request confirmation that my latest withdrawal is being prioritised, processed this week, and deposited into my bank account.

Nearly three weeks for a withdrawal is unacceptable. I expect this matter to be resolved without further delay. Please prioritise this so I can return to playing on Lunubet, as I will not be placing any further bets until this issue is fully resolved.

Kind regards,
Toby (Zeke014)

Dear Lunubet Support,

I’ve submitted a new alternative withdrawal to my main NZ bank account. I bank with The Co-operative Bank (New Zealand), which doesn’t use a standard routing number. My bank confirmed that my BIC/SWIFT code should be used for both the BIC and Bank Clearing System ID fields could you confirm this is alright and your guys system will still process this.

I may have made a mistake in a previous withdrawal or something on your guys end, so I want to ensure that all details in this new request are correct. Please confirm that everything is set up properly so your system can process my withdrawal without issue.

Kind regards,
Toby (Zeke014)

Dear Zeke014,

Thank you for your message. Please note that your withdrawal request is currently under review by our Finance Department. As soon as we receive confirmation from the team, we will update you here with the outcome.

We appreciate your patience and understanding.

Kind regards,
Lunubet Support Team

Dear Lunubet,

One out of my three withdrawals has been declined again, with no reason given and no email explaining why. It’s now been nearly a month since I first started trying to withdraw my funds, which is far too long for a simple transaction.

This is now the third time I’ve had a withdrawal either disappear or be cancelled without explanation. I also never received a reply to my previous message asking about the clearing system ID, which I made sure to fill in correctly. You clearly saw my message but chose not to respond properly, which says a lot about how Lunubet is handling this situation.

At one point I was even told to clear my cache, which makes absolutely no sense when it comes to processing withdrawal requests that kind of response just feels like stalling instead of actually fixing the issue.

The lack of communication and ongoing delays are unacceptable. If Lunubet can take deposits instantly, then it should also be able to pay out money that was rightfully won, fair and square, without all these repeated issues.

I’ve now tried three different payment methods, all with correct details and it’s strange that other casinos using the exact same information can pay me out easily, yet Lunubet continues to decline or cancel mine without any explanation.

There are currently two active withdrawals worth around $1,800 still processing. I sincerely hope these are completed properly without being declined or randomly cancelled again. I’ll also be making another withdrawal shortly using the same confirmed details.

If there are any more invalid excuses, I will be taking this further, because I’ve now provided confirmation and used three different withdrawal methods. So please, don’t reply with more excuses when I know for a fact my details are correct. I’m not trying to take this further than I need to — I just want what I rightfully won, processed and paid out fairly. And if there is an excuse this time, it better be a real good reason, not another delay tactic.

Kind regards,
Zeke014

Dear Zeke,

Thank you for reaching out and for your patience while we reviewed your withdrawal issue.

Upon checking with our Finance Department, the rejected withdrawal was declined with the reason “inval­id_­cre­dit­or_­acc­ount.”
This indicates that the beneficiary account provided is not valid. Such an error may occur for several reasons, including:

Incorrect or incomplete account details (IBAN, account number, or sort code).

Inactive or closed account.

Unsupported account type.

Bank-specific restrictions preventing incoming transfers.

We kindly ask that you double-check all account details with your bank to ensure that everything is entered correctly and that your account is active and able to receive funds.
If all details appear correct but the issue continues, please contact your bank directly — they will be able to confirm the exact reason why the payment could not be completed.

Additionally, as an alternative solution, we recommend using cryptocurrency for your next withdrawal. Crypto transactions are typically processed with fewer intermediary bank restrictions, ensuring a smoother payout process.

Please rest assured that we aim to complete your pending withdrawals as soon as possible once valid payment details are confirmed.

Kind regards,
LunuBet Support Team

Dear Lunubet Support,

Thank you for your response.

I’ve now submitted an alternative new withdrawal using Skrill, and I want to make it very clear that everything has been properly verified and confirmed:

Verified and active account

Registered under the exact same legal name as my Lunubet account

Using the same email address that’s listed on my Lunubet profile

Fully verified with identification and security checks completed

Able to receive international transfers with no restrictions or limitations

This means there should be absolutely no issue or mismatch when processing this withdrawal. Other casinos have paid me instantly using the exact same Skrill account and details, so this confirms the problem does not lie on my side.

Please ensure that this Skrill withdrawal is processed properly and without any further cancellation or invalid excuses, as the “invalid account” reason clearly doesn’t apply here. I’ve attached screenshots confirming my verified Skrill account for your records.

At this point, I expect clear confirmation that this withdrawal is being handled correctly and without delay.

Kind regards,
Zeke014

Dear Zeke014,

Thank you for your message and for providing all the necessary details.

Please note that your withdrawal request via Skrill is currently under processing. Our payments team is reviewing it, and we will inform you as soon as the review is completed and we have any further updates regarding the outcome.

We appreciate your patience and understanding.

Kind regards,
Lunubet Support Team

Dear LunuBet Team,

Thanks for the update. It’s now been 4 days since I requested my Skrill withdrawals just checking that these will be processed soon and completed in a timely manner

Kind regards,
Zeke014

Dear Lunubet Support,

Thank you for processing two of my Skrill withdrawals I really appreciate the update and seeing some progress.

Two out of my three $900 withdrawals have now been completed, totaling $1,800 NZD received. However, there’s still around $5,100 NZD remaining left to withdrawal.

Since the same verified Skrill account worked perfectly, please process the remaining withdrawals as soon as possible.

I’ll also be submitting more withdrawal requests using the same Skrill account, so please ensure these are handled smoothly like the previous two. I’m looking forward to completing the full $6,900 withdrawal total so this case can be resolved positively.

Kind regards,
Zeke014

Dear Zeke014,

We’re glad to hear that your recent withdrawals were successfully processed. It’s great to see that the issue has been resolved for the completed transactions.

We hope that all future withdrawals will be processed smoothly without any delays or errors. However, if you experience any issues or notice any irregularities, please don’t hesitate to contact us again so that we can assist you promptly.

Kind regards,
LunuBet Support Team

Dear @Zeke014,

The AskGamblers Complaint Team is kindly asking you to let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Hi Askgamblers,

Just waiting on the last couple of payments to come in once they are received I’ll write again to close this case

Kind regards,
Zeke014

Dear @Zeke014,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.