Justspin Casino - Payment is missing

GELÖST

Piiain Finnland

I made a withdrawal (500 euros) 16.6. It was accepted at the same day, later in the evening. After a few days I chatted with customer service because the money wasn't in my bank and he confirmed that the money has been sent to me. After waiting one week, I send them email and told them that the money hasn't come my bank account. I was asked kindly to send information where is all my incomings to my bank account from 16.6. and days after that, which I did. Few days after I send email again and asked what was going on and I was told that they have paid the money but they are not sure where it is at the moment. I was allso told that they are trying to find the money. I have now been waiting 16 days. I have been sending email every day and ask, have they found them and how long this is going to take. Past 3 days they haven't even answered to me anymore.

Justspin Casino

Hello PIIAIN,

Thank you for sharing your experience in Justspin.com here at AskGamblers. We would like to apologize for the caused inconveniences with the mentioned withdrawal.

Upon raising the issue to our Payments and Fraud manager, we have been informed that due to a technical issue, your withdrawal got stuck on our system. This has now been fixed and you should have received the transaction through the requested withdrawal method.

Please do not hesitate to let us know if you haven't received the funds yet.

Thank you again for reaching us through AskGamblers and for your patience and comprehension.

Best Regards,
Alex

AskGamblers

Dear @Piiain,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Justspin Casino - Payment is missing

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€ 500

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