Beschwerde #3 Justspin Casino

Self exclusion issue

Von Danijel R.

vor 6 Jahren

Hi, my previous complaint about this problem has been rejected.
I'm contacting you because on 30. September 2019 I have self-excluded myself from 21.com site.
After that, I registered on JustSpin.com and deposited without knowing they are sister casinos operating under the same license.

I have used the same name, address, phone number, and everything.
On the forum, I found out that they had to warn me about self-exclusion and I shouldn't be able to deposit and play there, and this case is eligible for withdrawal of my funds on justspin.com.

Below I'm sending proof of my registered profile data and self-exclusion date on 21.com and my profile data on justspin.com

Unseriöses Casino Justspin Casino

Grund Verstoß gegen die AGB des Casinos

Betrag €75

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Dear @Ruki2001,

Please let us know if there's an update regarding your ongoing complaint. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Justspin Casino

• Representative

vor 6 Jahren

Hi Ruki2001,

Your 21.com account was closed with a normal closure procedure for one year. This does not block you from registering on Justspin. It is only when you close the account or do a self-exclusion due to gambling problems that you are not able to register on other brands on the same license.

I have read through the communication between you and our support and there is no mention of any gambling issues. This is the reason why you were able to register and deposit on Justspin.

Please do not hesitate to write back if there is anything I can assist with, and have a merry Christmas!

Kind regards,
Alex

Ruki2001

• Kroatien • 5 Bewertungen

vor 6 Jahren

The total amount of disputed deposit refund is 75e.

AskGamblers

• Support Team

vor 6 Jahren

Dear @Ruki2001,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed deposit refund in question.

Thanks for cooperating the AskGamblers Complaints Team.

Justspin Casino Beschwerde-Statistik

Gelöst 7 / 9

Durchschn. Betrag $1,405

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

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