Beschwerde #17 Justspin Casino

Deposit limit is not working at all

Von tim g.

vor 3 Jahren

Dear,

I sat a limit of 80 eur per week when signup on Justspin. I deposited 76 eur and then I was able to change my deposit limits however I wanted. So I ended up depositing 253 eur more.

I have screen recorded a video of how i'm able to change the limit without any cooldown of 7 days as it says on the limit page. This is a major problem for me as a gambling addict to be able to change the limit without any cooldown.

Therefore i'm asking for a refund because your players protection does not work.

Videoproof: < link removed >

Unseriöses Casino Justspin Casino

Grund Einzahlungsbeschränkungen

Betrag €500

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

timgartz

• Schweden • 1 Bewertungen

vor 3 Jahren

Hello,

I have now received the refund. This post can be marked as solved. Thank you askgamblers for the help!:-)

Best, Tim

AskGamblers

• Support Team

vor 3 Jahren

Dear @timgartz,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

timgartz

• Schweden • 1 Bewertungen

vor 3 Jahren

Dear Askgamblers,

Got an email from Justspin:

Without prejudice

Dear Tim,

We have now had an opportunity to review your complaint.
We can offer to refund you the sum of 468.80 EUR in final settlement of this complaint.

I will keep you updated until i receive those money on my bank.

Best, Tim

Justspin Casino Beschwerde-Statistik

Gelöst 7 / 9

Durchschn. Betrag $1,405

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

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