I made a withdrawal for $1003.00 On June 23 or 24 along with another withdrawal of $303.00. Both withdrawals were supposed to go to the same place. It is now August 3rd and I still have yet to see the 1000 dollar one. They told me the 300 dollar one was rejected and sent back by my bank and they put it back into my playing account. The 1000 dollar withdrawal has still not been located apparently. Every time I speak to someone on the live chat thing they always tell me the same thing. They tell me they have escalated the matter to their payment department and still have not received an update from them. They tell me also they will email me when they have figured it out. This still has not happened at all. I have given them new bank information with a swift code that will accept the transfer and will not reject it. It’s getting to be very irritating because they should have had the same issue with this withdrawal as the 300 dollar one since they were going to the same place not to mention were made the same day.
Beschwerde-Info
Hello CMELANIETWELBING,
Thank you for raising this case through the AskGamblers community.
We would like to apologize for the experienced delay in receiving your winnings. We have raised the case to our Payments and Fraud department and will inform you back as soon as we received the feedback from them.
Thank you for your patience and Best Regards,
Alex
Hello CMELANIETWELBING,
According to our Payments and Fraud manager, your withdrawal got stuck due to a technical issue.
The funds should now be reversed and back to your player account, from where you will be able to request another withdrawal that should go through.
We apologize for the caused inconvenience in this occasion. Please let us know if you are encountering further issues when receiving your winnings.
Best Regards,
Alex
AskGamblers
Dear @CmelanieTwelbing,
Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.
Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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