Justspin Casino - Problems with getting my winnings

Hi SOSPORTY,

Thank you for bringing up your case through AskGamblers.

We would like to apologize for the experienced inconvenience. Upon investigating your case, we have been informed that due to a technical issue, your transaction got stuck before the approval, reason why our Payments Department had to reverse it. Apologies for the waiting time and again for the experienced inconvenience.

We kindly ask you to request the withdrawal again from your account and we will make sure it gets processed.

Please do not hesitate to come back to us if further assistance is needed.

Best Regards,
Alex

Hi Alex,

Thanks for your reply. I would like to ask why no one has taken contact with me regarding this? Is very bad customer service. After so long I have waited.

I have now requested my withdrawal again and I hope this will be handled right away and not have to wait a further 72 hours.

I will keep this complaint open until I recieve my money.

Regards

SoSporty

Hi SOSPORTY,

Thank you for the response and for letting us know you have requested the withdrawal again. We have requested our Payments Department to handle it with priority.

Regarding the service level provided by our Support Department, we have made sure your feedback reached the corresponding department so we can improve in all possible areas. Currently, we are expanding both our Payments and Support Departments, in order to reduce any queues and the workload. Again, we are sorry for the inconvenience you have experienced in Justspin on this occasion.

We will be looking forward to reading a confirmation regarding the reception of your withdrawal!

Please do not hesitate to come back to us if anything else is needed.

Best Regards,
Alex

I have recieved a confirmation from skrill that my money is on its way so hopefully I shall recieve this on Monday.

I must say that I am still very dissapointed with the lack of information from the casino.

Thank you ask gamblers for letting us have the oppurtunity to make complaints here.

This case can now be closed.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.