HitNSpin Casino - Refuse to refund my two deposits after trying to deposit for third time

Dear HitNSpin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Askgamblers team
Have you considered the player's case?
Did you find out if the service was not provided in full for the made deposits.
Can you please kindly specify the reason the casino has to refund the funds?
Thank you for being a moderator of the complaint.

Kind regards

Dear AskGamblers,
My credit card number was leaked in a susbicious activity right after this incident,
I recieved numerous attempts to charge my card from different wesbites, very interesting specially after submitting it to this casino.


so basically they accepted me as a player when i signed up with my details, then accepted two depoists , the third time i try to depoist its rejected when contacting them they say its restricted in my region and try different method which i do not have.
And my card gets charged from different of websites after this incident which i am sure my data has been leaked to third parties.

Dear BORAKAN10
On behalf of HitnSpin we guarantee any type of leak is entirely impossible, since all the payments go through PCI DSS secure protocol.
Although, we've contacted the PSP re your issue, they say, that you are to try several times, in case you get an error. Also, the alternative methods are at your disposal.

Kind regards
HitnSpin team

Dear Hitnspin,

The fact my credit card gets accepted on two depoists and on the third it gets denied as per your response in live chat to restrictions , and then write after these depoists i have my card charged anonymously from different sites shows my data is not safe on your site.

Plus i do not trust your website and your explanation for the issue.

Please upload your communication with your PSP.

Dear BORAKAN10
We do not share any internal communication, this would be a breach of GDPR regulations.
Please kindly let us know how we may assist you.
But according to our records, you received the service in full.

Should you wish to close the account - please kindly specify so.

Regards

Dear Hitnspin,

As i see there is no intentions from your side to resolve this issue , i do not wish any data of me is on your site and we would consider this issue Unresolved and i request all askgamblers community players to decide to play on a different caisno site because you might have your data leaked and also get restricted from depoisting after making two transactions before that.

However in case i get this is a formal response for not to refund my funds i would be escalating this issue to my bank

Dear Askgamblers team,
Please kindly advise what the casino should do. Clearly, the player received all the service, and we do not see any reasons for any refunds.

Kind regards

Dear Askgamblers,

Clearly i have been mislead in a website that accepts initial depoists then rejects future depoists due to region restrictions . That being said all withdrawels would have been rejected too.

I hope the casino refunds my depoists in a good manner.

Dear @Borakan10,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you played with the first 2 deposits made, or not. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.