Beschwerde #11 HitNSpin Casino

HitNSpin Withholding Withdrawals

Von Sleepy117

vor 1 Jahr

Hi there.

I hope you are well.

I won €3908 on the 27th of February and made a withdrawal of €1500.

This has not been received, so I followed it up over the last few days and made a formal complaint.

My withdrawal was then cancelled yesterday with the stated reason being that "the transfer was rejected by your bank", which I don't believe, especially as I withdrew to Neteller and not a bank.

I repeated my withdrawal and followed up my complaint. I received a reply stating I needed to wait.

I have now been waiting two weeks for what should be a simple withdrawal.

My account is fully verified,and I have received withdrawals previously.

I have attached screenshots as evidence of the above.

I would very much appreciate your help with this matter.

Kind regards.

Unseriöses Casino HitNSpin Casino

Grund Verzögerte Auszahlung

Betrag €1500

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that HitNSpin Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

HitNSpin Casino

• Representative

vor 1 Jahr

Dear Askgamblers
proofs have been sent to your mail
Regards

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the HitNSpin Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

AskGamblers

• Support Team

vor 1 Jahr

Dear HitNSpin Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

HitNSpin Casino Beschwerde-Statistik

Gelöst 4 / 7

Durchschn. Betrag $1,617

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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