HitNSpin Casino - HitNSpin Withholding Withdrawals

Dear Sleepy117
Thank you very much for the complaint.
Could you kindly specify the disputed transaction IDs?

Thank you for cooperation

Hi there.

All of those details will be in the payment history section of the account.
You can find them there.

Regards.

Dear Sleepy117
in order to proceed with your request, we need some specifics that would guarantee precise answers.
Kindly provide the requested transacted IDs of teh transactions.
Also, please specify how many accounts you have at HitnSpin casino.

Warm regards

You can see them in the account.
To help you, I've attached a screenshot showing both.

And I have one account only.

Regards.

Dear Sleepy117
We've completed the investigation of your case, and came to a conclusion, that the casino administration acted according to their T&Cs, that were accepted during registration:
"5.5. You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a “Duplicate Account”. All Duplicate Accounts as well as the Main account may be immediately closed by us"

According to our records, the player has at least two active accounts, that breaches the T&Cs, the second account is michae­lpo­rtu­***­***­@pr­oton.me

We woudl be happy to provide teh necessary evidence to Askgamblers team in case needed.

Regards

I only have one active account.

Dear HitNSpin Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the HitNSpin Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear Askgamblers
proofs have been sent to your mail
Regards

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that HitNSpin Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.