Beschwerde #23 HitNSpin Casino

Verifizierung und Auszahlungsverzoegerung

Von NicoleRenner

vor 3 Wochen

Ich reiche diese Beschwerde gegen Hit'n'Spin bezüglich meiner Auszahlung von 6.001,26 € ein (User-ID: 77955292). Ich habe alle geforderten Dokumente bereitgestellt, inklusive Ausweis, Adressnachweis, Kreditkarten und Nachweise zur Mittelherkunft (Source of Wealth). Zuletzt habe ich ein spezielles Selfie eingereicht, das mein Gesicht, meinen Ausweis und mein offenes Casino-Konto gleichzeitig zeigt. Trotz Erfüllung aller Forderungen bleibt mein Status auf "In Prüfung" oder "Auf Anfrage" hängen. Ich fordere die sofortige Verifizierung und Auszahlung meines Gewinns.

Unseriöses Casino HitNSpin Casino

Grund Verifizierungsprobleme

Betrag €6001.26

Diskussion

NicoleRenner

vor 3 Wochen

Mein Konto wurde vollständig verifiziert. Die ersten 2.000 € wurden bereits als 'Erfolg' markiert. Allerdings hängen meine weiteren Auszahlungen in Höhe von insgesamt 3.900 € seit mehreren Tagen im Status 'Neu' fest. Ich bitte das Casino, diese Zahlungen nun ebenfalls unverzüglich freizugeben, da alle Anforderungen erfüllt sind.

NicoleRenner

vor 3 Wochen

Ich habe bisher 2000 Euro ausbezahlt bekommen.Der Restbetrag steht seit 11.05.in Bearbeitung

AskGamblers

• Support Team

vor 3 Wochen

Sehr geehrtes HitNSpin Casino,

Bitte lassen Sie uns wissen, ob es Neuigkeiten bezüglich dieses Falls gibt. Bitte beachten Sie, dass wir Ihren Fall für ungelöst betrachten werden, falls Sie nicht innerhalb des vorgegebenen Zeitrahmens antworten, und dieser entsprechend geschlossen wird. Als direkte Folge einer solchen Schließung wird der Ranking-Score des Anbieters bei AskGamblers entsprechend verringert.

Vielen Dank im Voraus für Ihre Kooperation.

HitNSpin Casino Beschwerde-Statistik

Gelöst 4 / 7

Durchschn. Betrag $1,617

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

HitNSpin Casino Beschwerden

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Hitnspin verzoegert auszahlung

sehr geehrte damen und herren,

schön, dass es sowas wie euch gibt, an denen man sich wenden kann.
Ich habe bei hitnspin seit 09.april eine auszahlung in höhe von 1350 euro offen.
Ich bin vollständig verifiziert.
die auszahlung soll auf mifinity (ewallet) erfolgen.
Ich habe am 09.April bei hitnspin meine ersten beiden auszahlungen (jeweils über mifinity) beantragt .
einmal über 50 euro und einmal über 1350 Euro.
am 10. april sind die 50 euro auf mein mifinity konto eingetroffen.
am 11.april wurde der status der 1350 euro auszahlungsanfrage auf (wird verarbeitet) gesetzt.
auf anfrage nach einigen tagen, wurde mir im chat gesagt, es läge jetzt an der bearbeitungszeit vom drittanbieter.
damit ist wohl mifinity gemeint.
mifinity ist aber eine ewallet, dort wäre das geld sofort eingetroffen, wenn hitnspin die auszahlung wirklich dorthin gesendet hätte.
seitdem bekomme ich lediglich nur pauschalantworten und tut sich nichts mehr.
da ich befürchte, dass dies ständig so weitergehen würde, ohne das sich jemals was tun würde, wende ich mich an euch und bitte um ihre hilfe,damit möglicherweise Sie mit hitnspin in kontakt treten könnten.
sollte noch irgendetwas benötigt werden, werde ich Ihnen selbstverständlich alles benötigte zusenden.

zunächst vielen dank

Ungelöst

€1,350

Winthdraw refused without reason

I deposited €20 and won €1000.

My account is fully verified and approved. I requested a withdrawal via bank transfer, but my withdrawals have been repeatedly rejected without a clear reason.

I have already submitted multiple withdrawal requests (€1000, €750, €100), all of which were canceled by the casino and returned to my balance.

I contacted support, and they confirmed there are no issues with my account, yet they keep delaying and rejecting withdrawals.

Currently, my latest withdrawal request of €1000 remains in “new” status without being processed.

This behavior is unfair and appears to be an intentional delay tactic.

I am requesting the casino to process my withdrawal immediately.

All evidence (screenshots, communication) can be provided upon request.

Ungelöst

€1,000

Account blocking for fictitious reasons and confiscation of winnings

Good day!
I registered here and played for a few days, made many deposits and used the bonus (but I was not lucky to win it)

After another deposit and a series of winnings, I decided to stop, uploaded the documents and created a payment, it was 23.04!!! After which on 25.04 my documents were accepted and the payment went into processing (as I thought)
They just BLOCKED my account without explanation!!!!
after a few hours of chatting it turned out that they wanted an additional photo with a document and an open account (which was blocked and I had no access to it) but they claimed that it was open
after a few hours I unblocked it, I took and uploaded a photo

I thought my troubles were over
30.04 the casino BLOCKED the account again!!!! explaining this by the fact that they no longer provide me with services unilaterally, and they did not pay the money because there is not enough balance,after several hours of arguments and discussions, they unblocked my account for withdrawal of money.

but on 01.05 they canceled this payment for unclear reasons and could not explain the reasons in support themselves.
I created a new payment request and received a message that my payment would be successful, after which my account would be blocked!

when I went to my mail on 05.05

I see a message that my account has been blocked once again and I DO NOT HAVE the right to receive my funds!!!!!

I hope for your help,

The amount is very large for me

I made deposits of 2800 euros!!

Help me.
I hope this post will be useful, also for new players who are going to create an account here and now think twice.

Gelöst

HitNSpin Withholding Withdrawals

Hi there.

I hope you are well.

I won €3908 on the 27th of February and made a withdrawal of €1500.

This has not been received, so I followed it up over the last few days and made a formal complaint.

My withdrawal was then cancelled yesterday with the stated reason being that "the transfer was rejected by your bank", which I don't believe, especially as I withdrew to Neteller and not a bank.

I repeated my withdrawal and followed up my complaint. I received a reply stating I needed to wait.

I have now been waiting two weeks for what should be a simple withdrawal.

My account is fully verified,and I have received withdrawals previously.

I have attached screenshots as evidence of the above.

I would very much appreciate your help with this matter.

Kind regards.

Gelöst

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Deposit amount not credited 288mLtc

I made deposit via crypto 288 mLtc on 22.04.2024 and until today 02.05.2024 the amount is not available in my account. The transaction was successful from my wallet address and also successful with their payment provider. I have sent proof of payment to their support by email but until now no clarity at all. Everytime I contacted their live chat, they keep asked me to wait and wait. They also never reply to my email. So, as I know the transaction with crypto was almost instant but they made me wait already 10 days, and the proof of payment was success from both sides, I think they can not be Trusted. Going to ask to live chat every day with different customer service only wasting time because they I must repeat what is happening and the answer that I got only "please wait". This is completely irresponsible.

Gelöst

$24

Refuse to refund my two deposits after trying to deposit for third time

Hello ,

So basically and in short.

I signed up and deposit two times using my visa card both transactions were verified and deposited with no issues.

Third transaction it was declined and says please use a Mastercard and i do not own any Mastercard nor any other deposit methods other than my visa card.

I contacted live chat and they told me that there is a restriction on visa on my region so i asked for a refund as this is not my fault because if there is a restriction it should be made from first deposit so basically they made me deposit first time amount of $350 and then amount of $850 and the third time the restriction came to attention if i knew this would going to happen I wouldn't even deposit for second time or even first time.

I request a refund on my first and second deposits as the payment provider though to restrict my region on third attempt.

Attached live chat screenshots.

Gelöst