I made deposit via crypto 288 mLtc on 22.04.2024 and until today 02.05.2024 the amount is not available in my account. The transaction was successful from my wallet address and also successful with their payment provider. I have sent proof of payment to their support by email but until now no clarity at all. Everytime I contacted their live chat, they keep asked me to wait and wait. They also never reply to my email. So, as I know the transaction with crypto was almost instant but they made me wait already 10 days, and the proof of payment was success from both sides, I think they can not be Trusted. Going to ask to live chat every day with different customer service only wasting time because they I must repeat what is happening and the answer that I got only "please wait". This is completely irresponsible.
Beschwerde-Info
Hello and apologies for the inconvenience caused.
We can see that the support team has raised the ticket to PSP at 2024-04-28T15:53:57, and we are looking forward to its resolution.
Thank you for your patience!
Regards
AskGamblers
Dear HitNSpin Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Hello
The money was credited onto player's account days ago.
Dear CLEOPITRI07, can you please confirm?
Regards
Yes. I got the deposit.
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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