HitNSpin Casino - Account blocking for fictitious reasons and confiscation of winnings

Dear HitNSpin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Following a thorough investigation into the gameplay and bonus usage, our Anti-Fraud Department has confirmed multiple breaches of the Terms and Conditions, specifically:

1. Bonus Terms – Clause 12:

"If it is determined that a player is using a bonus or any other promotional offer solely to obtain a positive return by employing known methods of low-risk wagering, the player will immediately forfeit all real and bonus balances and may be permanently banned for bonus abuse. This includes, but is not limited to: placing disproportionate or strategic bets to exploit the bonus system—such as leaving large bets unresolved in games like blackjack or placing sportsbook bets at very low odds (e.g., below 1.20)—with the intention of settling them only after fulfilling the bonus wagering requirements."

2. Betting Rules – Clause 2.13:

"Users are prohibited from placing multiple identical bets on the same match in order to circumvent betting limits. Such behavior constitutes a violation and may result in additional restrictions, betting limitations, or account suspension."

3. Betting Rules – Clause 3.4:

"With an active bonus, it is strictly forbidden to bet on more than one outcome within the same market for a single event. Any violation grants HitnSpin the full right to cancel bonuses and void all winnings obtained while using those bonuses. These actions are considered abusive and may result in additional limits or permanent account suspension."

In the present case, the player (along with associated accounts) deposited a significant amount, received a large bonus, and placed concealed sportsbook bets with extremely low odds (ranging from 1.01 to 1.05). These bets were then left pending while the bonus wagering requirements were met through other means. Once completed, the sports bets were allowed to settle, securing a profit in violation of the rules outlined above.

The casino administration has acted in full accordance with the established Terms and Conditions. Any further attempts to exploit the system in a similar manner will be identified and addressed without exception.

Regards

Dear HitNSpin Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that, according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential, and as such, it will not be shared with third parties.

Please be aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that HitNSpin Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.