Ongoing withdrawal loop and unreleased winnings

Dear @djapspacana,

Please let us know if there are any updates regarding your ongoing complaint and if you asked for a new withdrawal as instructed?

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Dear GG.BET Team,

Thank you for your response. However, the explanation provided does not address the core issue and simply repeats the same reasoning that has already been sent multiple times.

At this point, the problem is no longer individual “technical issues,” but a clear and recurring pattern of failed withdrawals despite repeated assurances, completed security checks, and prior successful payouts using the same payment methods.

Here are the specific inconsistencies that remain unresolved:

GCash withdrawals

Two GCash withdrawals were successfully completed.

Two other GCash withdrawals, submitted roughly 20 seconds apart using the same method, were rejected.

The successful withdrawals totaled PHP 15,000, while the rejected ones totaled PHP 20,000.

These transactions were routed through Coins.ph, a Philippine-based e-wallet where transfers typically complete within seconds.

PayMaya

Successfully used in December.

Rejected consistently in January across three full processing cycles.

Bank Transfer

Successfully used in December.

Rejected consistently in January across three full processing cycles.

If the issue is solely on the payment provider’s side, then these outcomes should be consistent. They are not. Selective success and selective rejection strongly suggest either internal limits, undisclosed thresholds, or manual intervention rather than random technical failures.

I also do not understand why I am required to restart the entire withdrawal process repeatedly, including security checks, when:

The winnings have already been verified multiple times.

The same funds have been locked in a cycle for months.

Each cycle follows the same pattern: New Request → In Progress → Rejected after 5–10 days → Repeat.

If there are withdrawal limits, provider caps, internal risk thresholds, or timing restrictions, this should be stated clearly and honestly. Continuing to instruct me to “try another payment method” when all available methods have already failed multiple times is not a resolution.

Please provide:

A concrete explanation for why some withdrawals succeed while others fail under identical conditions.

Confirmation of any limits or restrictions affecting my account or withdrawal amounts.

A clear, actionable resolution that does not involve restarting the same failed process again.

I am requesting a direct, non-scripted response that explains how and when the remaining withdrawals will be completed.

P.S. To the AskGamblers Team: please keep this complaint open, as this issue is still ongoing and 7 out of 9 withdrawal transactions remain unpaid.

Dear djapspacana,

We would like to inform you that withdrawal transactions 0c7ece­7b-­36b­d-4­cc9­-84­38-­781­b2d­0debf9, 0d999c­33-­507­d-4­1b3­-85­aa-­3ae­b84­54f364, 388fc3­de-­378­8-4­736­-bb­13-­d25­32e­de0768, 50596e­59-­a5a­0-4­60f­-bc­82-­1f6­e1a­6ea942, 616d17­cc-­b79­4-4­dba­-a4­32-­e08­767­944562, c17da7­8f-­efb­1-4­4d1­-84­ab-­cd8­d1d­bd34c5, d0fca9­43-­b8c­8-4­28a­-a2­2b-­ef7­6b990fd were not completed due to technical issues that occurred during the processing stage. Unfortunately, these issues originated on the payment provider’s side and were beyond our direct control.

To proceed, we kindly ask you to create a new withdrawal request using any other available payment method in your cashbox. We strongly recommend selecting an alternative provider that has not been used for the previously failed withdrawals, as this significantly reduces the risk of encountering the same technical issue again.

We can also see that you have already created a new withdrawal request. Please continue to monitor the transaction status in your profile, as updates will be displayed there as the processing continues.

From our side, we will closely monitor the progress of the withdrawals as well. Should you have any questions or if anything requires clarification during the process, please feel free to contact us at any time.
Thank you for your understanding and cooperation.

Kind regards,
GG.BET Team

Dear GG.Bet Team,

Thank you for your response.

At this time, only **2 out of 9** withdrawal requests have been completed, amounting to **15,000 PHP out of 100,000 PHP**.

**Completed:**

* 15a38e­e1-­4b6­d-4­70f­-a9­33-­87a­fbb­d4a3db – 5,000 PHP – Jan 11
* 36b418­6d-­641­2-4­d2a­-a2­0b-­971­a29­1fa3fd – 10,000 PHP – Jan 11

**Pending / In Progress:**

* 0c7ece­7b-­36b­d-4­cc9­-84­38-­781­b2d­0debf9 – 10,000 PHP – Jan 11 – GCash
* 0d999c­33-­507­d-4­1b3­-85­aa-­3ae­b84­54f364 – 10,000 PHP – Jan 11 – GCash
* 50596e­59-­a5a­0-4­60f­-bc­82-­1f6­e1a­6ea942 – 10,000 PHP – Jan 08 – PayMaya
* 388fc3­de-­378­8-4­736­-bb­13-­d25­32e­de0768 – 10,000 PHP – Jan 08 – PayMaya
* d0fca9­43-­b8c­8-4­28a­-a2­2b-­ef7­6b9­90fd1e – 10,000 PHP – Jan 08 – PayMaya
* c17da7­8f-­efb­1-4­4d1­-84­ab-­cd8­d1d­bd34c5 – 10,000 PHP – Jan 08 – PayMaya
* 616d17­cc-­b79­4-4­dba­-a4­32-­e08­767­944562 – 25,000 PHP – Jan 08 – PayMaya

You previously advised that processing timelines are based on request dates. Based on this:

* **January 8 withdrawals should reach completion by tomorrow**
* **January 11 withdrawals should be completed by January 16**

Following your stated timelines, **7 out of the 9 withdrawals should already be completed by tomorrow**.

Please confirm:

1. Which specific withdrawals are expected to be completed tomorrow
2. The remaining processing timeframe for each pending request
3. That no further re-submission or payment method changes will be required from me

Until the remaining 7 withdrawals are successfully paid, this issue remains ongoing.

P.S. To the AskGamblers Team: please keep this complaint open, as this issue is still ongoing and 7 out of 9 withdrawal transactions remain unpaid.