Queja #140 GGbet Casino

Ongoing withdrawal loop and unreleased winnings

Por djapspacana

hace 5 meses

Hi AGCCS,

I am raising a formal complaint regarding the ongoing withdrawal issue I have been experiencing with gg.bet Casino.

I won approximately USD 2,000 (PHP 117,625.00) on December 13. Since then, I have been attempting to withdraw my winnings, but I have been stuck in a repetitive loop that has now happened three times.

The process always follows the same pattern:
• I create a withdrawal request
• I wait 1–2 days for approval
• Once approved, customer support informs me that the transfer will take up to 5 business days via an external payment provider
• When the 5th day arrives, the withdrawal is rejected due to “technical reasons”
• I am then instructed to submit a new withdrawal request and wait again

I have already gone through this process three times.

For the third attempt, I was explicitly told that I should receive the funds by January 2, as the withdrawal request was approved on December 28. As of today, it has been 7 days since approval for the USD 1,000 bank transfer, and another withdrawal that was supposed to be processed today is now also delayed.

What makes this situation more frustrating is that whenever I follow up, customer support provides the same copy-pasted response stating that the payment provider is beyond their control and that I should continue waiting. Eventually, the withdrawal gets cancelled, and I am told to start over, resulting in yet another week of processing. This has become a clear loop with no resolution.

Given the current level of technology, it is unreasonable for withdrawals to take this long, be manually reviewed repeatedly, and then fail without a clear explanation. I won this money legitimately, and I should be able to receive my winnings without being subjected to endless delays and repeated cancellations.

I am exhausted from waiting and repeatedly hoping that this time the withdrawal will finally go through. I am requesting immediate assistance and a concrete resolution so that my winnings can be released without further delay.

Thank you.

Casino en conflicto GGbet Casino

Motivo Pago retrasado

Cantidad $2000

Discusión

AskGamblers

• Support Team

hace 4 meses

Dear @djapspacana,

Please let us know if there are any updates regarding your ongoing complaint and if you asked for a new withdrawal as instructed?

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

djapspacana

hace 4 meses

Dear GG.BET Team,

Thank you for your response. However, the explanation provided does not address the core issue and simply repeats the same reasoning that has already been sent multiple times.

At this point, the problem is no longer individual “technical issues,” but a clear and recurring pattern of failed withdrawals despite repeated assurances, completed security checks, and prior successful payouts using the same payment methods.

Here are the specific inconsistencies that remain unresolved:

GCash withdrawals

Two GCash withdrawals were successfully completed.

Two other GCash withdrawals, submitted roughly 20 seconds apart using the same method, were rejected.

The successful withdrawals totaled PHP 15,000, while the rejected ones totaled PHP 20,000.

These transactions were routed through Coins.ph, a Philippine-based e-wallet where transfers typically complete within seconds.

PayMaya

Successfully used in December.

Rejected consistently in January across three full processing cycles.

Bank Transfer

Successfully used in December.

Rejected consistently in January across three full processing cycles.

If the issue is solely on the payment provider’s side, then these outcomes should be consistent. They are not. Selective success and selective rejection strongly suggest either internal limits, undisclosed thresholds, or manual intervention rather than random technical failures.

I also do not understand why I am required to restart the entire withdrawal process repeatedly, including security checks, when:

The winnings have already been verified multiple times.

The same funds have been locked in a cycle for months.

Each cycle follows the same pattern: New Request → In Progress → Rejected after 5–10 days → Repeat.

If there are withdrawal limits, provider caps, internal risk thresholds, or timing restrictions, this should be stated clearly and honestly. Continuing to instruct me to “try another payment method” when all available methods have already failed multiple times is not a resolution.

Please provide:

A concrete explanation for why some withdrawals succeed while others fail under identical conditions.

Confirmation of any limits or restrictions affecting my account or withdrawal amounts.

A clear, actionable resolution that does not involve restarting the same failed process again.

I am requesting a direct, non-scripted response that explains how and when the remaining withdrawals will be completed.

P.S. To the AskGamblers Team: please keep this complaint open, as this issue is still ongoing and 7 out of 9 withdrawal transactions remain unpaid.

GGbet Casino

• Representative

hace 4 meses

Dear djapspacana,

We would like to inform you that withdrawal transactions 0c7ece7b-36bd-4cc9-8438-781b2d0debf9, 0d999c33-507d-41b3-85aa-3aeb8454f364, 388fc3de-3788-4736-bb13-d2532ede0768, 50596e59-a5a0-460f-bc82-1f6e1a6ea942, 616d17cc-b794-4dba-a432-e08767944562, c17da78f-efb1-44d1-84ab-cd8d1dbd34c5, d0fca943-b8c8-428a-a22b-ef76b990fd were not completed due to technical issues that occurred during the processing stage. Unfortunately, these issues originated on the payment provider’s side and were beyond our direct control.

To proceed, we kindly ask you to create a new withdrawal request using any other available payment method in your cashbox. We strongly recommend selecting an alternative provider that has not been used for the previously failed withdrawals, as this significantly reduces the risk of encountering the same technical issue again.

We can also see that you have already created a new withdrawal request. Please continue to monitor the transaction status in your profile, as updates will be displayed there as the processing continues.

From our side, we will closely monitor the progress of the withdrawals as well. Should you have any questions or if anything requires clarification during the process, please feel free to contact us at any time.
Thank you for your understanding and cooperation.

Kind regards,
GG.BET Team

djapspacana

hace 4 meses

Dear GG.Bet Team,

Thank you for your response.

At this time, only **2 out of 9** withdrawal requests have been completed, amounting to **15,000 PHP out of 100,000 PHP**.

**Completed:**

* 15a38ee1-4b6d-470f-a933-87afbbd4a3db – 5,000 PHP – Jan 11
* 36b4186d-6412-4d2a-a20b-971a291fa3fd – 10,000 PHP – Jan 11

**Pending / In Progress:**

* 0c7ece7b-36bd-4cc9-8438-781b2d0debf9 – 10,000 PHP – Jan 11 – GCash
* 0d999c33-507d-41b3-85aa-3aeb8454f364 – 10,000 PHP – Jan 11 – GCash
* 50596e59-a5a0-460f-bc82-1f6e1a6ea942 – 10,000 PHP – Jan 08 – PayMaya
* 388fc3de-3788-4736-bb13-d2532ede0768 – 10,000 PHP – Jan 08 – PayMaya
* d0fca943-b8c8-428a-a22b-ef76b990fd1e – 10,000 PHP – Jan 08 – PayMaya
* c17da78f-efb1-44d1-84ab-cd8d1dbd34c5 – 10,000 PHP – Jan 08 – PayMaya
* 616d17cc-b794-4dba-a432-e08767944562 – 25,000 PHP – Jan 08 – PayMaya

You previously advised that processing timelines are based on request dates. Based on this:

* **January 8 withdrawals should reach completion by tomorrow**
* **January 11 withdrawals should be completed by January 16**

Following your stated timelines, **7 out of the 9 withdrawals should already be completed by tomorrow**.

Please confirm:

1. Which specific withdrawals are expected to be completed tomorrow
2. The remaining processing timeframe for each pending request
3. That no further re-submission or payment method changes will be required from me

Until the remaining 7 withdrawals are successfully paid, this issue remains ongoing.

P.S. To the AskGamblers Team: please keep this complaint open, as this issue is still ongoing and 7 out of 9 withdrawal transactions remain unpaid.

Estadísticas de quejas de GGbet Casino

Resueltas 67 / 67

Cantidad promedio $3,279

Duración media de quejas 9 días

Tiempo de respuesta promedio 1 día

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< personal information removed >

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235231f0-3dcf-411e-96f0-558f659f6c32

2e3d4f43-fd09-4840-acd5-f51671bb2025

aa2d1730-a057-4a9e-b2fc-0b20821ab6f7

cf7dd6f2-4e05-4b13-b354-500c82556701

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