Hello, I made the process verified here. I am completely verified and they wrote to me that the selection will be made immediately. It's already been 3 days and when I write to the KYC department they write that the payment will not take place until September 15, almost in a month. Can you please help me, they have written everywhere that the money will be sent within 3 days
Beschwerde-Info
Attention, the payment was authorized today after 4 days, but unfortunately it did not arrive
Dear Gangsta Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear all,
This complaint has been reopened as per Gangsta Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
Dear Xerkoo, we are sorry to hear that
In order to check all the information about your withdrawals and account verification , we need to know your nickname or email address
After we will check all the information and date of withdrawals - we will comeback here and give you feedback.
With respect , Gangsta casino!
Dear Gangsta Casino,
Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.
Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.
Thanks in advance for your cooperation.
Dear Xerkoo and Askgamblers , we are really sorry for a long delay of answers
We will try to respond as quickly as possible and prevent such cases in the future.
Withdrawals of Xerkoo was accepted and sent to the player by our financial department:
2024-08-29 - 300 EUR
With respect , Gangsta casino!
Dear @Xerkoo,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Gangsta Casino Beschwerden
- 15 von 15 Gelöst
- 1 Tag Durchschn. Antwortzeit
- 5 Tagen Durchschn. Dauer
- 5,106 USD Durchschn. Betrag
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