Gangsta Casino - Delaying withdrawals for a long time

Dear player and askgamblers administration , we are asking for the player to give us his email/nickname of account in order to check what happened with player withdrawals.
With respect, Gangsta casino!

Dear Gangsta Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Gangsta Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear player and AskGamblers administration,
We would like to provide information about a player and their withdrawal.
We withdrew some of the withdrawals on February 4th and 6th, which were according to this player's payout schedule.
Further withdrawals, according to the rules, take up to 3 business days.
Also, unfortunately, due to high workload, withdrawals may take up to 5 business days.
We also ask players not to cancel their own withdrawals (as we have noticed that they could cancel and then create a new one), and because of this, withdrawal dates could shift by several days.
For this withdrawal, the player will receive the withdrawals within the specified timeframe, and the payout schedules will be emailed to them.
Sincerely, Gangsta Casino!

Dear AskGamblers,

I want to respond to Gangsta Casino’s statement.

They claim I cancelled my own withdrawal, but it was the casino who asked me to cancel because my withdrawal method “wasn’t working.” I followed their instructions, yet my withdrawal was delayed. I had to wait more than five business days before it was approved. During this time, I lost the money by playing, which would not have happened if the withdrawal had been processed on time.

I have proof that the casino asked me to cancel. Their handling was unfair and misleading.

Thank you for reviewing this.

Dear @Fnj11,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.