Beschwerde #40 Gangsta Casino

Delayed Withdrawals of 400eu and 200eu since 23 and 24 February

Von Ioannis P.

vor 3 Monaten

I am filing this complaint because Gangsta Casino has failed to process my withdrawals within the timeframes explicitly stated in their own Terms & Conditions, as well as the extended timeframe provided by their customer support.

Timeline of Events:

February 23: I requested a withdrawal of €400.

February 24: I requested a second withdrawal of €200.

According to Gangsta Casino's General Terms and Conditions (Section: Account balance, depositing and withdrawing funds), the rule states:

"Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made."

By their own rules, the first withdrawal should have been processed by February 26.

Now, it's been over 5 working days and my withdrawals still remain as 'pending'.

Account Status:

My account is fully KYC verified.

I have met the minimum rollover requirement on my deposits and bonuses.

I have not exceeded the maximum limit of 3 pending withdrawals, nor the 24-hour transaction limit.

I have followed all the rules, and I simply expect the casino to do the same. I am requesting the immediate processing and payout of my pending €600.

Thank you to the AskGamblers team for your time and assistance in resolving this matter.

Best Regards.

Unseriöses Casino Gangsta Casino

Grund Verzögerte Auszahlung

Betrag €600

Diskussion

AskGamblers

• Support Team

vor 2 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

replixitos

• Zypern

vor 2 Monaten

2nd withdrawal was paid out now.

I can consider the issue resolved.

AskGamblers

• Support Team

vor 2 Monaten

Dear @replixitos,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Gangsta Casino

• Representative

vor 2 Monaten

Dear AskGamblers administration, we would like to inform you that the player received their last payout on 2026-03-13 Therefore, the player currently has no active withdrawal requests.
Sincerely, Gangsta Casino

Gangsta Casino Beschwerde-Statistik

Gelöst 17 / 17

Durchschn. Betrag $4,601

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 2 Tage

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