Gangsta Casino - Delayed Withdrawals of 400eu and 200eu since 23 and 24 February

UPDATE:
The casino has just processed one of my two pending withdrawals. However, I do not want to cancel my complaint, as the larger amount is still missing and their processing methods are highly suspicious.

For context, here is the current status of my requests:

Withdrawal 1 (Pending): €400, requested on Feb 23.

Withdrawal 2 (Processed): €200, requested on Feb 24.

The casino's financial department explicitly instructed me that they process requests "in order of turn." Yet, they chose to bypass my older, larger withdrawal to process a smaller request made 24 hours later. This completely contradicts their own stated policies and feels like a stalling tactic for the larger amount.

Dear Gangsta Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear player and Askgamblers, we need to get player email or nickname in order to check all the information about player case
With respect, Gangsta casino!

Dear Gangsta Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers Team,

This is clearly another stalling technique by the casino, as you have already provided them with this information. They are informed on e v e r y single complaint that usernames and emails are automatically included in the notification email sent by your system. Despite this, they continually respond with the same scripted message simply to reset the response timer.
Please take that into consideration.

I am providing my username here also: replix

Gangsta Casino, please urgently reply.

Regards.

Dear player and AskGamblers administration
As we previously experienced issues with player payments due to the transition to a new platform and website updates, payments may have been delayed.
Everything has now been resolved and payments should be made as soon as possible.
Thank you for your understanding and apologize for the inconvenience.

Dear AskGamblers team and Gangsta Casino,

Please note that:
1) this same scripted message has been repeated for over two weeks in other complaints.
2) this cannot be the case since 1 of 2 withdrawals has been completed since February 24
3) it has been 14 days since last process of withdrawal, do you consider this a reasonable timeframe?
4) the Gangsta Casino refuses to provide a solution , sticks to the scripted messages.

Respectfully,
Replixitos

Dear all,

This complaint has been reopened as per Gangsta Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear AskGamblers administration, we would like to inform you that the player received their last payout on 2026-03-13 Therefore, the player currently has no active withdrawal requests.
Sincerely, Gangsta Casino

Dear @replixitos,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

2nd withdrawal was paid out now.

I can consider the issue resolved.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.