Gangsta Casino - Cancelled withdrawal never got to my account

Hello, dear player and Askgamblers team.

I think this is some kind of mistake and we will sort it out. Please don't worry. We will solve this problem. Tomorrow I will provide a detailed answer on the current situation.

Best regards,
Gangsta casino team.

Please also tell me your login. I can find your case and solve it faster.

Dear Gangsta Casino,

Kindly note that the player's registered username and email with your casino can be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello, dear player and AskGamblers team.

Regarding this case. We had such an error, however, on April 22, 2024, we returned the money that was missing to the player’s account in full (400 euros). Since we cannot pay this amount to the player, players need to withdraw it themselves. Instead of requesting a withdrawal again, the player lost this amount and then asked to close his account forever. We certainly apologize to you that you encountered such a difficulty, however, there were no fraudulent actions on our part.

We have corrected this error and will closely monitor it to ensure it does not happen again.

Best regards,
Gangsta Casino team.

Dear @Palleludd,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.