Fresh Casino - The problem with the deposit

Hello dear player and respesentatives of AskGamblers!

We have checked the information regarding your unsuccessful deposit. In order to get your funds back, please contact our support chat and provide a relevant wallet address to get a refund.

Best regards,
Fresh Casino

Hello, casino representative, can you stop stalling already? I have been waiting for my money for a whole week, you have a wallet for a refund for a long time, I wrote it to you by mail. You cannot say exactly how much time to expect, but I am not obliged to wait for weeks or years. For my part, I transferred funds to your address specified in your casino profile, which is confirmed by a successful transaction in the blockchain that I provided to you.

Hello dear player and respesentatives of AskGamblers!

We just wanted to verify that the address you previously provided is still valid. Rest assured, the funds have been sent back to you. Thank you for your patience in resolving this matter.

Best regards,
Fresh Casino

Hello, have the funds not been refunded in full? It is not my problem that the exchange rate has fallen for so long due to a long delay in the deposit, and the number of TRX does not match the size of my deposit.
Transaction: https:­//t­ron­sca­n.o­rg/­#/t­ran­sac­tio­n/8­232­df0­9ab­322­5c1­7ac­b4e­e3f­d71­30a­ab7­327­a84­706­279­987­3fa­0e3­616­659681

Dear player, regarding your concern about the refunded amount not matching your deposit due to changes in the exchange rate, we would like to clarify that we refund the exact amount in the cryptocurrency denomination (TRX) that was originally deposited. Unfortunately, fluctuations in the exchange rate are beyond our control.

Additionally, we have credited your account with a bonus due to the extended wait time as a sign of appreciation for your patience.

We appreciate your understanding in this matter and remain at your service if you need further assistance.

Best regards,
Fresh Casino

Dear @VladimirISO,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear representatives of Askgamblers, please close this complaint. The issue has been resolved. Thanks for the help in solving the problem. And the casino representatives are advised to find and solve the problem in an adequate payment, such expectations of deposits are not allowed.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.