Beschwerde #10 Fresh Casino

Missing astropay deposit since weeks

Von Sachin N.

vor 1 Jahr

I would like to register formal escalation about my missing deposit at fresh casino since March 23rd 2025. I deposited 10000 INR using astropay wallet same was debited immediately but till today is not credited. Casino support says I did not make deposit on said date because they did not find in their system. My deposit screenshot is showing successful and the merchant name as well. Kindly help me to receive my Missing deposit

Unseriöses Casino Fresh Casino

Grund Einzahlung nicht gutgeschrieben

Betrag ₹10000

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

svn130893

• Indien • 3 Bewertungen

vor 1 Jahr

Dear Fresh Casino,
Thanks for clarifying the situation. I really appreciate the outcome given by you. Dear Askgambler Team, you can consider the issue resolved and kindly accept my apology for the same

Fresh Casino

• Representative

vor 1 Jahr

Hello, dear player and representatives of AskGamblers!

Please note that the deposit you mentioned was not recorded on the Fresh project. The company Galaktika N.V., as shown in the screenshot you provided, operates several brands within its partner network.

According to your deposit history, the most recent payment of 10,000 INR made via Astropay on March 23rd was credited to the SOL project. We kindly ask you to verify this information.

Best regards,
Fresh Casino

svn130893

• Indien • 3 Bewertungen

vor 1 Jahr

Dear Askgambler Team,
Casino don't have any valid information about my last deposit and there is variations on every chat session. See attached screenshot for more clearity. Here the casino representative provide different information about my deposit history and support team provide different information. I can't exactly trust on in between. Also, if you check the transaction screenshot shared previously, merchant name is clearly visible and the transaction is successful to GALAKTIKA N V. I request casino to check mentioned transaction with astropay if it's valid or not

Fresh Casino Beschwerde-Statistik

Gelöst 5 / 6

Durchschn. Betrag $192

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 1 Tag

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