Fresh Casino - Missing astropay deposit since weeks

Hello, dear player and representatives of AskGamblers!

Checked the information on your question, on Project Fresh you had the last success deposit on November 3, 2024, and you had no deposit attempts on March 23.
Please check the data, it is possible that you made a deposit on another site.

Best regards,
Fresh Casino

Dear @sachunarke,

Please let us know if there are any updates regarding your ongoing complaint.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Dear Askgambler Team,
Casino don't have any valid information about my last deposit and there is variations on every chat session. See attached screenshot for more clearity. Here the casino representative provide different information about my deposit history and support team provide different information. I can't exactly trust on in between. Also, if you check the transaction screenshot shared previously, merchant name is clearly visible and the transaction is successful to GALAKTIKA N V. I request casino to check mentioned transaction with astropay if it's valid or not

Hello, dear player and representatives of AskGamblers!

Please note that the deposit you mentioned was not recorded on the Fresh project. The company Galaktika N.V., as shown in the screenshot you provided, operates several brands within its partner network.

According to your deposit history, the most recent payment of 10,000 INR made via Astropay on March 23rd was credited to the SOL project. We kindly ask you to verify this information.

Best regards,
Fresh Casino

Dear Fresh Casino,
Thanks for clarifying the situation. I really appreciate the outcome given by you. Dear Askgambler Team, you can consider the issue resolved and kindly accept my apology for the same

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.