Fresh Casino - Casino has frozen my 510usdt withdrawl for 31days

Hello, dear player and representatives of AskGamblers!

We understand your frustration regarding the delay in processing your withdrawal. Please rest assured that this delay follows the guidelines outlined in the Terms and Conditions, specifically clause 10.4. This clause grants Fresh Sportsbook the right to temporarily restrict withdrawals for up to 31 calendar days in order to perform an account verification to check for any potential signs of unfair play.

The details and results of this verification process are confidential and are conducted to uphold the fairness and integrity of all activities on our platform.

We appreciate your patience as we work to resolve this issue. If you have any further inquiries or need additional clarification, please don’t hesitate to reach out to our support team.

Best regards,
Fresh Casino

Hello AskGamblers and Fresh Casino, hope you are well!

from a player and user perspective, I consider this section 10.4 of your rules to be an abuse that can be used against any player. Can you be more specific what you mean by ,,potential signs of unfair play''?
I would like to ask for specific evidence of what I am suspected of. You can send it to the askgamblers.com staff.

Furthermore, I hope that starting this discussion will speed up your work in ,,checking'' my activity.

Best regards!

Hello, dear player and representatives of AskGamblers!

We understand your concern, but checking is necessary to rule out foul play on the site.
As soon as the checking is completed, your withdrawal request will be approved, but we would like to remind you that the maximum period is 31 calendar days.
Please wait, and you can always check the verification status with the technical support team.

Best regards,
Fresh Casino

Hello AskGamblers and Fresh Casino,

as I stated at the beginning this regulation is abusive and freezes players' money.
I am sure that your "investigation" will not reveal anything wrong with my game.

Regards!

Hello, dear player and representatives of AskGamblers!

This action is according to the rules. We also hope that everything will be in order and there will be no difficulties, your application will be approved and you will receive your funds.

Best regards,
Fresh Casino

Hello AskGamblers and Fresh Casino, hope you are well!

Any updates? I Have been waiting for 23 days.

Hello, dear player and representatives of AskGamblers!

It may take up to 31 calendar days to complete the verification. We truly appreciate your patience, and if you need anything or have questions along the way, our support team is happy to answer your questions.

Best regards,
Fresh Casino

Hello AskGamblers and Fresh Casino, hope you are well!

Any updates? I Have been waiting for 27 days.

Hello, dear player and representatives of AskGamblers!

Don't worry, hopefully the verification will be completed in the next few days and the funds will be credited to your account.

Best regards,
Fresh Casino

Hello, dear player and representatives of AskGamblers!

The check has been completed, and the withdrawal request has been approved, the funds should be credited to your account.

Best regards,
Fresh Casino

Hi there,

I can confirm I got my money on 31st day of veryfication.
This complain can be closed as resolved.

Thank you Askgamblers and Fresh casino

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.