Fresh Casino - Lost crypto deposit

Hello, dear player and representatives of AskGamblers!

We understand your concern regarding the deposit that hasn’t been credited to your account, and we sincerely apologize for any inconvenience caused.

Our team has already contacted the payment provider to investigate the issue. While we strive to process deposits and withdrawals in a timely manner, please note that the timing of the payment system’s response is not regulated, and unfortunately, we have no way to influence the speed of their work.

We assure you that your case is being actively monitored, and as soon as we receive confirmation from the payment provider, the funds will be refunded or credited to your account immediately.

Best regards,
Fresh Casino

Making this reply to keep my case open. There is nothing to reply to here because they just say wait again...

Dear player and representatives of AskGamblers,

We completely understand how frustrating waiting for your deposit can be, and we sincerely apologize for any inconvenience caused.

Please note that the timing for deposits depends on the payment system, and unfortunately, we are unable to influence or speed up their processing times. Rest assured, we are closely monitoring your case and will notify you immediately as soon as there are any updates.

Best regards,
Fresh Casino

I still don't understand how you have a 24 hour payout policy, yet you take this long to refund my lost payment. However, yet again just making this reply to keep my case open.

This case can now be closed. I have revived my deposit.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.