Beschwerde #8 Fresh Casino

Lost crypto deposit

Von Lostfae3

vor 1 Jahr

Hello,

Like the last two complaints on here I have deposited $353 in LTC that did not make it to my account despite the transaction completing on blockexplorer 20minutes.

The next day I asked the casino what was going on and they said they would refund me, which was odd because I wanted to play.

Fresh casinos policy is less than 24 hours for a withdrawal yet when I talk to customer service they just say "wait" and can't even give me a timeframe for my refund. I belive like the last two complaints I am being jerked around by fresh casino.

Unseriöses Casino Fresh Casino

Grund Rückerstattung wurde abgelehnt

Betrag $353

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Lostfae3

• 1 Bewertungen

vor 1 Jahr

This case can now be closed. I have revived my deposit.

Lostfae3

• 1 Bewertungen

vor 1 Jahr

I still don't understand how you have a 24 hour payout policy, yet you take this long to refund my lost payment. However, yet again just making this reply to keep my case open.

Fresh Casino

• Representative

vor 1 Jahr

Dear player and representatives of AskGamblers,

We completely understand how frustrating waiting for your deposit can be, and we sincerely apologize for any inconvenience caused.

Please note that the timing for deposits depends on the payment system, and unfortunately, we are unable to influence or speed up their processing times. Rest assured, we are closely monitoring your case and will notify you immediately as soon as there are any updates.

Best regards,
Fresh Casino

Fresh Casino Beschwerde-Statistik

Gelöst 5 / 6

Durchschn. Betrag $192

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 1 Tag

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