Reclamação #12 Fresh Casino

The problem with the deposit

Por Vladimir G.

há 1 ano

On 30.08.2024, a deposit was made at the casino, so far the funds have not been credited to the balance or returned to the wallet, support does not give a specific answer every day they say wait, it is unknown how long to wait! It's been 5 days now. I ask for help in solving this situation, such expectations are not acceptable, given that they have prescribed payments in cryptocurrency are credited instantly

Cassino em disputa Fresh Casino

Motivo Valor não creditado

Valor руб.1403.2

Discussão

AskGamblers

• Support Team

há 1 ano

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

VladimirISO

• Europa • 2 Avaliações

há 1 ano

Dear representatives of Askgamblers, please close this complaint. The issue has been resolved. Thanks for the help in solving the problem. And the casino representatives are advised to find and solve the problem in an adequate payment, such expectations of deposits are not allowed.

AskGamblers

• Support Team

há 1 ano

Dear @VladimirISO,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fresh Casino

• Representative

há 1 ano

Dear player, regarding your concern about the refunded amount not matching your deposit due to changes in the exchange rate, we would like to clarify that we refund the exact amount in the cryptocurrency denomination (TRX) that was originally deposited. Unfortunately, fluctuations in the exchange rate are beyond our control.

Additionally, we have credited your account with a bonus due to the extended wait time as a sign of appreciation for your patience.

We appreciate your understanding in this matter and remain at your service if you need further assistance.

Best regards,
Fresh Casino

Raio-X do Fresh Casino

Resolvido 6 / 7

Valor médio $179

Duração média da reclamação N/A

Resposta média N/A

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