Queja #12 Fresh Casino

The problem with the deposit

Por Vladimir G.

hace 1 año

On 30.08.2024, a deposit was made at the casino, so far the funds have not been credited to the balance or returned to the wallet, support does not give a specific answer every day they say wait, it is unknown how long to wait! It's been 5 days now. I ask for help in solving this situation, such expectations are not acceptable, given that they have prescribed payments in cryptocurrency are credited instantly

Casino en conflicto Fresh Casino

Motivo Cantidad no acreditada

Cantidad руб.1403.2

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

VladimirISO

• Europa • 2 Reseñas

hace 1 año

Dear representatives of Askgamblers, please close this complaint. The issue has been resolved. Thanks for the help in solving the problem. And the casino representatives are advised to find and solve the problem in an adequate payment, such expectations of deposits are not allowed.

AskGamblers

• Support Team

hace 1 año

Dear @VladimirISO,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fresh Casino

• Representative

hace 1 año

Dear player, regarding your concern about the refunded amount not matching your deposit due to changes in the exchange rate, we would like to clarify that we refund the exact amount in the cryptocurrency denomination (TRX) that was originally deposited. Unfortunately, fluctuations in the exchange rate are beyond our control.

Additionally, we have credited your account with a bonus due to the extended wait time as a sign of appreciation for your patience.

We appreciate your understanding in this matter and remain at your service if you need further assistance.

Best regards,
Fresh Casino

Estadísticas de quejas de Fresh Casino

Resueltas 6 / 7

Cantidad promedio $179

Duración media de quejas 7 días

Tiempo de respuesta promedio 1 día

Fresh Casino Quejas

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All my withdrawal requests were rejected

Hello,
I want to report a serious issue with this casino.
The casino accepted my deposit without any problem. However, when I requested a withdrawal, they suddenly blocked the process and started requesting additional verification documents.
They are now asking for bank card ownership verification even though the deposit was already accepted by their system. I believe the casino is intentionally delaying or preventing my withdrawal.
I contacted support but I did not receive a clear or fair explanation. Every time I provide information, they ask for more documents again.
I respectfully request AskGamblers to investigate this case and help me receive my withdrawal fairly.
Thank you.

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Casino has frozen my 510usdt withdrawl for 31days

Hello there,

Fresh Casino froze 510 usdt of my withdrawal for 31 days. They rely on their regulations, they suspect me of playing unfairly, but they do not provide any evidence for this.
I think this is a deliberate action to freeze my money for no reason. Besides, it is abusive.

My account has been positively verified by kyc.

For your review, I am sending a statement of deposit transactions and one withdrawal, which ended successfully.

Please help me askgamblers.

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Lost crypto deposit

Hello,

Like the last two complaints on here I have deposited $353 in LTC that did not make it to my account despite the transaction completing on blockexplorer 20minutes.

The next day I asked the casino what was going on and they said they would refund me, which was odd because I wanted to play.

Fresh casinos policy is less than 24 hours for a withdrawal yet when I talk to customer service they just say "wait" and can't even give me a timeframe for my refund. I belive like the last two complaints I am being jerked around by fresh casino.

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Bonus crashed

Hello, first of all im sorry for my english.
I was playing in the slot called Rise of Olympus on a 1 dollar bet, this game has a pre bonus game that in there you can enter or not to the bonus game. So i enter to the pre bonus game and there i won already 27 usd. Also i won the bonus game entry wich you have to choose between 3 options. When i choose the second option the game crashed and show me an error. That is very common so i refreshed the site expecting that the bonus game is there but it was not.
I contact support and 2 different people told me that i have an unfinished bet. (Of course).
Today they send me an email and they only refund me the 27 usd of the pre bonus game like i never won the bonus game.
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Thanks, Matias.

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