Beschwerde #57 FEZbet Casino

Waiting for withdrawal for more than 5 working days

Von APZ1989

vor 7 Monaten

Hi,

I have been waiting for my withdrawal to be processed since the 12th of October. I appreciate it was not a working day, but still, this is the 5th working day, and nothing has changed.

I do not really receive support; they are stating they can not contact the finance department, they have no visibility, do not know when it will be processed, etc, and that I have to send a complaint via e-mail, which will be processed in 10 days! What a service...

User name: APZ1989. I am afraid my withdrawal will not be processed at all.

Please support me.

Thank you.

Unseriöses Casino FEZbet Casino

Grund Verifizierungsprobleme

Betrag Ft150000

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

FEZbet Casino

• Representative

vor 7 Monaten

Dear APZ1989,

We are delighted to hear that this issue has been resolved and that you have confirmed receiving the funds.

We appreciate you letting us know and thank you once again for your patience throughout this process.

Kind Regards,
Fezbet Casino Team

APZ1989

• 1 Bewertungen

vor 7 Monaten

Hi All

Thanks, it is resolved.

AskGamblers

• Support Team

vor 7 Monaten

Dear @APZ1989,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

FEZbet Casino Beschwerde-Statistik

Gelöst 29 / 30

Durchschn. Betrag $777

Durchschn. Dauer 8 Tage

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Sehr geehrte Damen und Herren,

Ich habe einen Gewinn von 400 Euro gewonnen. Alle Voraussetzungen zur Verifikation sind erfüllt. Aber es wird einfach nicht ausgezahlt. Auf Nachfrage werde ich immer wieder abgewimellt. Ständig wurde mir gesagt, dass meine Konto zwar verifiziert ist, aber das das Geld für den 17. 06.2022 vorgemerkt ist. Die Auszahlung kommt aber immer noch nicht. Angeblich sei die Anfrage sehr hoch.

Anbei erhalten Sie die Screenshots mit dem Kundenservice.

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Dies war jetzt schon das zweite Mal so. Die andere Aktion war im Prinzip gleichartig. Falls es eine positive Entscheidung gibt, könnte ich das noch nachreichen bzw. mich auf diese Beschwerde beziehen

Besten Dank für die Hilfe.

Mit freundlichen Grüßen

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Sehr geehrte Damen und Herren,

nachdem gestern 14 Tage lang meine Auszahlungsanfrage unbearbeitet blieb, wendete ich mich an den Kundendienst. Wie sie im Anhang dieser Beschwerde (Screenshot) sehen, wurden mir dort drei exakte Daten (24.02., 28.02., 02.03.) für meine drei offenen Auszahlungen zugesagt.

Meine Freude hielt jedoch nur kurz: Nachdem am 24.02. keine Auszahlung ankam und am 25.02. ebenfalls nicht, kontaktierte ich erneut den Kundendienst. Dieser konnte plötzlich keine konkreten Daten mehr nennen und verwies mich auf die Standard-Antwort, dass irgendwann bald die Auszahlungen bearbeitet werden.

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Mich würde nun interessieren, wann ich endlich mit meinem Geld rechnen kann. In den Anhang der Beschwerde setze ich den Chatverlauf mit der zugesagten Auszahlung.

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Dear Askgambers Team,

My username is < username removed >.

I am writing this to complaint against Fezbet casino, which is not following its rules and delaying my withdrawal intentionally.

I requested a withdrawal of Rs 31550 on 23rd April withdrawal transaction I'd be1ef752-c9d7-4cb6-999c-14b7b40fa6a7.

According to their terms withdrawal will be completed in three business working days but it's been over 8 days and it is still in pending status.

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I will be really grateful.

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APZ1989

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Crypto transactions are almost instant, so I don't know why it's taking so long.

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My withdrawal is still under review. It is about 200000 HUF. Please solve it ASAP!

Thanks.

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