Beschwerde #36 FEZbet Casino

My account was closed when I requested a withdrawal

Von kantou

vor 3 Jahren

A few days ago I made a deposit of about €30 in this casino and before some days I made a withdrawal request of €220 and while I was waiting 3 days for my money I suddenly went to enter my account and there was a message that it was closed!
I can't understand how this company works. I tried to verify before but it said that it is not needed.
I spoke on their live chat 3 times and they gave me the same answer, that they made this decision and that I should wait for an email, which they have never sent me! I have not received any deposit bonuses. The only thing I played was a few bets and slots. Hope you can help me Askgamblers
Thank you !

Unseriöses Casino FEZbet Casino

Grund Kontolöschung

Betrag €220

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

kantou

vor 3 Jahren

Hello .
I have received my money.
Thank you very much for the help Askgamblers !

AskGamblers

• Support Team

vor 3 Jahren

Dear @kantou,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

FEZbet Casino

• Representative

vor 3 Jahren

Dear Customer,

Thank you for providing us the necessary details.

We would like to inform you that the pending withdrawal has been successfully paid to your crypto wallet.

Thank you for your co-operation!

Sincerely,
Fezbet.com

FEZbet Casino Beschwerde-Statistik

Gelöst 29 / 30

Durchschn. Betrag $777

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

FEZbet Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Auszahlung konstant erschwert

Sehr geehrte Damen und Herren,

Ich habe einen Gewinn von 400 Euro gewonnen. Alle Voraussetzungen zur Verifikation sind erfüllt. Aber es wird einfach nicht ausgezahlt. Auf Nachfrage werde ich immer wieder abgewimellt. Ständig wurde mir gesagt, dass meine Konto zwar verifiziert ist, aber das das Geld für den 17. 06.2022 vorgemerkt ist. Die Auszahlung kommt aber immer noch nicht. Angeblich sei die Anfrage sehr hoch.

Anbei erhalten Sie die Screenshots mit dem Kundenservice.

Gelöst

€400

FEZbet Spielothek - Gratiswette abgeleht, Bedingungen erfüllt

Die Gratiswette wurde mit der Begründung "Entscheidung der Verwaltung" abgelehnt, obwohl alle Bedingungen erfüllt sind, siehe Anhänge.

Dies war jetzt schon das zweite Mal so. Die andere Aktion war im Prinzip gleichartig. Falls es eine positive Entscheidung gibt, könnte ich das noch nachreichen bzw. mich auf diese Beschwerde beziehen

Besten Dank für die Hilfe.

Mit freundlichen Grüßen

Gelöst

FEZbet Spielothek - Auszahlungen werden trotz Zusage nicht eingehalten

Sehr geehrte Damen und Herren,

nachdem gestern 14 Tage lang meine Auszahlungsanfrage unbearbeitet blieb, wendete ich mich an den Kundendienst. Wie sie im Anhang dieser Beschwerde (Screenshot) sehen, wurden mir dort drei exakte Daten (24.02., 28.02., 02.03.) für meine drei offenen Auszahlungen zugesagt.

Meine Freude hielt jedoch nur kurz: Nachdem am 24.02. keine Auszahlung ankam und am 25.02. ebenfalls nicht, kontaktierte ich erneut den Kundendienst. Dieser konnte plötzlich keine konkreten Daten mehr nennen und verwies mich auf die Standard-Antwort, dass irgendwann bald die Auszahlungen bearbeitet werden.

Leider weiß ich nun als Kunde nicht mehr, ob es von dem jeweiligen Mitarbeiter abhängt, welche Antworten man bekommt oder auf was man sich verlassen kann. Jedenfalls finde ich es beängstigend, dass der Kundendienst so widersprüchliche Aussagen tätigt.

Mich würde nun interessieren, wann ich endlich mit meinem Geld rechnen kann. In den Anhang der Beschwerde setze ich den Chatverlauf mit der zugesagten Auszahlung.

Gelöst

Not processing my payment for 6 days

Got bonusmoney after a deposit, which was successfully wagered and ended up as 400 euros in cash. Withdrawal made 6 days ago, during which time i contacted fezbet multiple times by the delay (site promises 3 day withdrawal). Asked if everything is fine with the withdrawal/wagering, and always got told all is good, sorry for the delay. Nothing has still changed, and my withdrawal is hanging. I even got told i would been put in "priority processing", which has made no difference.

86h übrig

€400

Payment delayed intentionally

Dear Askgambers Team,

My username is < username removed >.

I am writing this to complaint against Fezbet casino, which is not following its rules and delaying my withdrawal intentionally.

I requested a withdrawal of Rs 31550 on 23rd April withdrawal transaction I'd be1ef752-c9d7-4cb6-999c-14b7b40fa6a7.

According to their terms withdrawal will be completed in three business working days but it's been over 8 days and it is still in pending status.

Whenever I contact support team they don't give any positive response and just say please wait it will be completed soon.

So, now I request you to kindly intervene in this matter and help me get my withdrawal.

I will be really grateful.

Gelöst

₹31,550

Very slow withdrawal process again

I have been promised I will receive the withdrawn amount within 3 working days, but it has not happened again!

I have been waiting for one part of the withdrawal for more than 3 working days. In total, 85000 HUF is pending.

Chat support is not providing any support, obviously, they are mentioning only that everything is all right... Yes, sure...

Please help me solve the case LATEST BY MONDAY, 27.04!

APZ1989

Gelöst

Ft85,000

Withdrawal delayed for no apparent reason

I was promised I would receive my withdrawal within 3 working days, but it has already passed that time frame. This is already the 5th working day, chat support always gives the same replies, such as "we've forwarded it to the finance department."

My USDT-BEP20 withdrawal is still under review.

Crypto transactions are almost instant, so I don't know why it's taking so long.

When I click the verification tab, it says "at the moment your account does not require verification," and I have not been asked to do so by the support team either.

It is 7680INR.

Please solve it ASAP!

Thanks.

Gelöst

₹7,680

Withdrawal takes ages again

Hi All,

I was promised I will receive my withdrawal within 3 working days, but it obviously did not happen. This is already the 5th workin day, chat support giving me no support, only answering that there is a "small delay"...

My withdrawal is still under review. It is about 200000 HUF. Please solve it ASAP!

Thanks.

Gelöst

Ft200,000

USDT withdrawal pending for 8 days no technical reason

I am submitting this complaint regarding a withdrawal of 316 euros by USDT (ERC-20) from my FEZbet account, requested on 29/01/2026, 20:37:31.

My withdrawal has remained in "Under review" status for 8 days. I have contacted live support multiple times and spoke with an agent named Joseph, who provided only scripted responses about "security checks" and "patience" without giving a specific timeline or reason for the delay.

As this is a cryptocurrency transaction on the Ethereum network (ERC-20), there are no banking delays or intermediary processing times that justify an 8-day hold. My account is fully verified, and I have had no issues with deposits.

Furthermore, I noticed that the mandatory licensing seal (Anjouan/NovaForge Ltd) is currently missing from the footer of the FEZbet website, which raises concerns about regulatory transparency. I am requesting that FEZbet process my withdrawal immediately. I have documented all chat transcripts and screenshots of the pending transaction to provide as evidence.

Abgelehnt

€316

Cannot withdraw account restricted

It says my account is restricted but they haven't requested any verification documents and my withdrawals still aren't being processed. Would like to withdraw my funds and if I need to submit documents I'm happy to do so. Let me know what I can do to complete my withdrawals. I have not received any emails since requesting the withdrawals and asking for an update on live chat. Thank you very much.

Ungelöst

฿189,478