Beschwerde #36 Fairspin Casino

Fairspin Casino - Fake Bug Bounty

Von Fplayer

vor 3 Jahren

Hi,

Fairspin announced the Bug Bounty on multiple social media platforms for players to report the bugs in exchange to get paid.
( https://coinmarketcap.com/community/articles/39110 )

I submitted a bug on the Official Google Form of the Bug Bounty on October 19.
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The bug was that you can bypass their 2FA system and it was extremely broken. Later on my account got hacked and someone stole all my TFS tokens. It was 400k at the time which is around $2000 but with the usual daily stake it could get up to 600k which is around $3000.
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I did a lot of chat with Fairspin operators and always got the same answer: "Wait for official announcement". Well, I waited over 2 months and guess what: Nothing happened. Me sitting here without my invested money and cannot do anything.

This is just ridiculous, in fact I got a response that it got fixed, however I don't get anything for it, because the announcement will be never.

Unseriöses Casino Fairspin Casino

Grund Verlorenes Geld

Betrag $2000

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Fairspin Casino management acted in accordance with their Terms and Conditions. Moreover, we would like to use the occasion to remind the player and to adhere to the casino's term #1.10 stated under the ACCOUNT, PAY-OUTS AND BONUSES:

"1.10. Password. As part of the registration process You will have to choose Your password for Your login into the Website. It is Your sole and exclusive responsibility to ensure that Your login details are kept securely. You must not disclose Your login details to anyone. Fairspin is not responsible for any abuse or misuse of Your Member Account by third parties due to Your disclosure, whether intentional or accidental, whether active or passive, of Your login details to any third party. Additionally, should Fairspin detect or suspect that any other person is using Your Member Account except for You, then Fairspin reserves the right to suspend or close such Member Account and retain any funds in its absolute discretion."

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Fplayer

vor 3 Jahren

Hi!

This case is more of a pain in the *ss. Endless guesswork, the desire to prove I'm not right just makes me sad and I have to realize that anyone will believe a million dollar casino before they believe me.

"take advantage of possible technical issues which he had done before as stated by said player's personal assistant." I just want to make one thing clear here. If I have managed to find such a mistake, I have reported it to my personal assistant, as I consider it fair. I trusted that she would be able to get this information to the right people in the company more quickly, but who knows what happened. Without this complaint I could not even get a meaningful response for over two months about this error.

I believe that the casino does have to take responsibility for technical errors that are not corrected as soon as possible. After I reported the account hacking to the casino, they took several actions that probably would not have been taken without MY case. For example: when logging in from a new location, a message is sent to the email address associated with the account.

I don't consider it an impossible task to decipher the games a player usually plays if the site has a tab that says Recently played.

In conclusion, I consider the Fairspin casino website to be extremely underdeveloped from a security point of view and I feel that I have expected too much from them. Compassion and responsibility seem to be out of fashion.

I do not wish to comment any further for the time being, I am very disappointed.

Fairspin Casino

• Representative

vor 3 Jahren

Hi!

We have made sure to double check all of available backlogs and history of the account, including player activity history and consistency.

According to the results of this particular investigation, the account has not expressed any signs of being hacked and the owner has not warned us about it beforehand.

Thus, we believe that it was the original owner of the account who continued playing and lost all the funds in question, and then proceeded to try and claim those funds back by claiming that he was hacked attempting to take advantage of possible technical issues which he had done before as stated by said player’s personal assistant.

According to an account of this player’s personal assistant the player was making various claims as to who or how his account was hacked. Among which are: that he had no access to electricity, that somebody used his phone in his stead and then proceeded to use player’s funds to play the same games he usually did instead of withdrawing them.

In cases like this we are unable to provide any player with any form of refund as stated in the rules of our website, specifically paragraph 5.2 of Account, Pay-out and Bonuses mentioned above and which reads as followed:

"Fairspin products are consumed instantly when playing. Thus, Fairspin can not provide returns of goods, refunds or cancellation of Your service when playing. If You play a Game with real money, the money will be drawn from Your Member Account instantly."

Also, we would like to note that 2FA is but a feature to provide an additional level of security. It is not a verification which is necessary to make withdrawals on our website, but is there to provide additional security and safety. We bare no responsibility if anyone gained access to player’s 2FA or personal devices because of a mistake said player has made.

Respectfully,
Fairspin

AskGamblers

• Support Team

vor 3 Jahren

Dear Fairspin Casino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing a detailed explanation on the matter, including but not limited to clarifying all the relevant reasons that led to the occurrence of the issue, the actions taken by your management and quoting of all the relevant terms that were breached by the complainant.

Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Fairspin Casino Beschwerde-Statistik

Gelöst 40 / 41

Durchschn. Betrag $12,582

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

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