Beschwerde #50 EUSlot Casino

Pending withdrawal for more than 7 days after the account was verified

Von nevk

vor 2 Jahren

Hi,
I deposited few times at this casino, never taken any bonus during deposit and wagered more than their 3x requirement. Casino team stated that my account is already verified.

I requested for my first withdrawal(of 3519.80€), its status continues to be in "pending" for more than 7 days. They advertised in the site's FAQ that it only takes one hour to process. In the chat section they mentioned it may take up to 48 hours. I have tried to reach their support teams, they continue to state that it's being processed by their finance department and they refuse to give me any timeline for that. It would be great your service can solve my issue at the earliest.

I used same bank transfer for my deposit and withdrawals.

Thank you for your attention and your support.

Unseriöses Casino EUSlot Casino

Grund Verzögerte Auszahlung

Betrag €3519.8

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

nevk

vor 2 Jahren

I confirm that I received funds. Thanks AskGamblers team for your effort.

EUSlot Casino

• Representative

vor 2 Jahren

Dear NEVK and AskGamblers Team,

We are happy to share some good news with you!

In our casino, we care about satisfaction of our customers, and we would like to inform you that player's withdrawal request was successfully approved on August 10th, 2023, at 05:46 UTC. The funds should be credited to the bank account in the few banking days.

We want to bring to your attention that the player's deposit was previously transferred to the payment provider. According to the anti-fraud policy, deposit required additional checking, specifically making sure that the funds have reached us.

Thank you for your comprehension and patience on this matter! We believe that this complaint can be marked as resolved now.

In case of any additional questions, feel free to contact our support team - we work 24/7 and will be more than happy to help you!

Best Regards,
EUSlot Casino Team

AskGamblers

• Support Team

vor 2 Jahren

Dear EUSlot Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

EUSlot Casino Beschwerde-Statistik

Gelöst 11 / 12

Durchschn. Betrag $2,576

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 1 Tag

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EUSlot - Kontodeaktivierung mit 20000 Euro

Liebes Askgamblers Team,

Ich habe mich am 07.03.2020 bei EUSlot Casino angemeldet. Ich bin auf das Casino gekommen, da es mir sehr wichtig ist das ich in einem Seriösen Casino spiele. Deshalb schaue ich mir vorher die Bewertungen an. Ganz wichtig dabei ist mir die Bewertung bei Askgamblers und das Abzeichen "Askgamblers Certificate of Trust". Diese zwei Faktoren Spielen bei mir und meinem Mann der auch Online spielt eine sehr große Rolle.

Nach mehreren Einzahlungen mit 5000 Euro gesamt. Habe ich am Ende einen Stand von 25000 Euro gehabt, nach 4 tagen ca. wurde ich komplett verifiziert (Anlage 1).

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Liebes Ask Gamblers Team ich sehe dafür keine Gründe ich bin kein Betrüger und ein Mensch der alle Gesetze hier in Deutschland einhält mein Konto wird jedes Jahr von der Finanzbehörde Überpüft. Im Chat hieß es ich sollte 24 Stunden warten es wird irgendetwas geprüft. Ich warte jetzt seit 14 Tagen geduldig schaue jeden Tag in meinen Email Postfach und von alleine wird mir nie zurück geschrieben ich habe ca. bis dahin 7 Emails an den Support geschrieben ich bekomme keine Antworten immer nur dass ich mich gedulden soll.
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Ich stelle alle Beweise die von mir gefordert werden Selbstverständlich nach Nachfrage zur Verfügung

Liebe Grüße

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EUSlot - Verweigert Rueckerstattung auf Kreditkarte bzw Bankkonto

Hallo, Askgamblers-Team,

Ich habe bei meiner Registrierung nicht drauf geachtet, dass ich bereits einen Selbstausschluss bei einem Casino der N1-Interactive Ltd. besessen habe, festgestellt habe ich dies als ich mich beim BOB-Casino anmelden wurde, dort bestand der Selbstausschluss wegen Spielsucht.

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Die 300,00€ habe ich per Rapidtransfer mit meinen Bankdaten bezahlt, und die restlichen 300,00€ mit der Kreditkarte.

Ich würde Euch Bitten in dieser Sache zu vermitteln.

Screenshots liegen vor aus dem LiveChat.

Vielen Dank

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Kind Regards,

Jordi Bos