EUSlot Casino - Waiting withdraw 350e and account problems

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Rock8899 Finnland
vor 3 Jahren

I had an email user account Euslot.com. I deposit 15.10.2021 to my account and won 350€. After 15.10.2021 they changed system and I could not login anymore using the email account but they still found my account and wanted documents. The withdraw was cancelled because I had not downloaded documents.

I asked how do I send documents and they said that only way is to upload docs to their site. They said that I need make a new Trustly account. 18.10.2021 so I deposit 20e and then downloaded documents. 20e was refunded to my bank.

Euslot.com email support is replying that they are checking my account. Today is 21.10.2021. There are many reasons why I believe that they pay my withdraw but I'm still awaiting payment. Also you can think of this feeling that at first you can't login to the account and later you need deposit 20e so they can pay to withdraw and then you need to wait many days when they check this.

vor 3 Jahren

Dear ROCK8899,

Thank you for sharing your experience with Euslot Casino. We have examined the situation you faced and would like to regain your trust again.

Further instructions regarding your withdrawal request has been sent to your email. Please be so kind to provide us with additional information.

We are looking forward to your response.

Kind regards,
Euslot Casino Team

Rock8899 Finnland
vor 3 Jahren

You are sending same emails Over and Over again "Upload documents to your account".

I said that I have done it. Only way upload documents is use Trustly account.

vor 3 Jahren

Dear ROCK8899,

We would like to share with you good news. The refund of your balance was successfully conducted. The funds should be credited to your bank account within several business days.

Thank you for your patience and cooperation on this matter.
Feel free to contact us whenever you have a problem or question. We are available round the clock.

Kind regards,
Euslot Casino Team

Rock8899 Finnland
vor 3 Jahren

Ok I got withdraw. All ok.

AskGamblers
vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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