Beschwerde #16 EUSlot Casino

Let me open account and play despite several self exclusions on same license

Von Giovanna B.

vor 6 Jahren

Dear askgamblers
I have several active self exclusions on the license N1 interactive Ltd.
First bob casino, betchan casino, spinia casino, avalon78 casino, betamo casino, slotwolf casino, paradise casino and after that i played at euslot casino.

I have talked To them over a week now and they just asking me To Wait every time, geting no where.
While i talked To them a support agent told me that if you self exclude from one N1 interactive Ltd casino you cant play on any in the same license.

When you self exclude on there casinos you click a alternetive on How long you want your self exclusion To be and then you get a confirmation email, thats it.
No email was sent after asking why i want to self exclude or asked me if i had a problem on any of the casinos.
They ignored the self exclusions and the signs that was there. And did not follow the responsible gambling law.
Registration details was same on all casinos and i have sent in my passport for them to get my history.

I Would like my deposits back on euslot, no withdrawal was made here. Total deposits 504 euro
Hope we can solve this serious issue.
Best regards

Unseriöses Casino EUSlot Casino

Grund Sonstiges

Betrag €504

Diskussion

AskGamblers

• Support Team

vor 6 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Luna33

• Schweden • 2 Bewertungen

vor 6 Jahren

Dear askgamblers and euslot
I have recieved the money on my account. This complaint is now solved
Best regards

AskGamblers

• Support Team

vor 6 Jahren

Dear @Luna33,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment/s. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

EUSlot Casino

• Representative

vor 6 Jahren

Dear LUNA33 and AskGamblers team,

We are deeply sorry for delays of the withdrawal. Unfortunately, these delays were because of weekends and were waiting the reply from representatives of payment system.

LUNA33, we would like to inform you that all deposited funds were successfully transferred to your Trustly. Please, let us know when the transactions will be credited to your balance.

Sincerely,
EUSlot Casino Team

EUSlot Casino Beschwerde-Statistik

Gelöst 11 / 12

Durchschn. Betrag $2,576

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 1 Tag

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EUSlot - Kontodeaktivierung mit 20000 Euro

Liebes Askgamblers Team,

Ich habe mich am 07.03.2020 bei EUSlot Casino angemeldet. Ich bin auf das Casino gekommen, da es mir sehr wichtig ist das ich in einem Seriösen Casino spiele. Deshalb schaue ich mir vorher die Bewertungen an. Ganz wichtig dabei ist mir die Bewertung bei Askgamblers und das Abzeichen "Askgamblers Certificate of Trust". Diese zwei Faktoren Spielen bei mir und meinem Mann der auch Online spielt eine sehr große Rolle.

Nach mehreren Einzahlungen mit 5000 Euro gesamt. Habe ich am Ende einen Stand von 25000 Euro gehabt, nach 4 tagen ca. wurde ich komplett verifiziert (Anlage 1).

Nach der ersten Auszahlung von 5000 Euro, wurde mein Konto eingefroren. Ich hatte einen Schock als ich versucht habe mich Einzuloggen und da stand ihr Konto ist deaktiviert. Ich habe mich sofort an den Support gewandt

Liebes Ask Gamblers Team ich sehe dafür keine Gründe ich bin kein Betrüger und ein Mensch der alle Gesetze hier in Deutschland einhält mein Konto wird jedes Jahr von der Finanzbehörde Überpüft. Im Chat hieß es ich sollte 24 Stunden warten es wird irgendetwas geprüft. Ich warte jetzt seit 14 Tagen geduldig schaue jeden Tag in meinen Email Postfach und von alleine wird mir nie zurück geschrieben ich habe ca. bis dahin 7 Emails an den Support geschrieben ich bekomme keine Antworten immer nur dass ich mich gedulden soll.
Deshalb bitte ich das Askgamblers Team mir zu helfen.

Ich stelle alle Beweise die von mir gefordert werden Selbstverständlich nach Nachfrage zur Verfügung

Liebe Grüße

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EUSlot - Verweigert Rueckerstattung auf Kreditkarte bzw Bankkonto

Hallo, Askgamblers-Team,

Ich habe bei meiner Registrierung nicht drauf geachtet, dass ich bereits einen Selbstausschluss bei einem Casino der N1-Interactive Ltd. besessen habe, festgestellt habe ich dies als ich mich beim BOB-Casino anmelden wurde, dort bestand der Selbstausschluss wegen Spielsucht.

Ich habe dann ein schreiben aufgesetzt, worauf ich keine Antwort erhielt, der LiveChat hatte mir nur gesagt, dass eine Rückerstattung erfolgen wird allerdings nur auf SKRILL.

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Es gab dort mal Streit wegen einer Kreditkartenzahlung mit der Skrill-Karte.

Insgesamt habe ich bei EU-Slots 622,00€ eingezahlt und im Paradise-Casino 50,00€, ich muss sagen fairerweise möchte man mir die Einzahlungen erstatten, das finde ich super.

Die Einzahlungen habe ich wie folgt getätigt:

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Paradisecasino:

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Die 300,00€ habe ich per Rapidtransfer mit meinen Bankdaten bezahlt, und die restlichen 300,00€ mit der Kreditkarte.

Ich würde Euch Bitten in dieser Sache zu vermitteln.

Screenshots liegen vor aus dem LiveChat.

Vielen Dank

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Name: < removed >

DOB:< removed >

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