EUSlot Casino - Let me open account and play despite several self exclusions on same license

Dear Askgamblers team and LUNA33,

My name is Truman, I am a representative of EuSlot Casino. We want to shed a light on the situation with the setting of the Self Exclusion Limit on the projects (casinos) under the N1 interactive Ltd.
As well, I want to remind that our casino is incorporated under the laws of Malta with registration number C 81457 and registered address at 27, Triq Torri Wejter, Birkirkara, Malta.

Here is the rule from the Player Protection Directive 2 MGA : "Provided that, in the absence of a unified self-barring database, if the brands require separate player registration, where the B2C licensee operates multiple brands, the B2C licensee may allow for self-exclusion to be limited to a player’s activity on the brand on which the player has requested self-exclusion, and the above sub-articles (a) and (b) shall be applicable to that individual brand.
Provided further that, in the event that a player has been excluded by the B2C licensee in light of sufficient reasons which indicate that the player may have problem gambling issues, that player shall be excluded across all brands operated by the B2C licensee."

According to this statement, the Self Exclusion limit from other brands (casinos) was not set up in our casino.

Thank you for your attention and understanding!

Kind regards,
Truman, Euslot Casino Team

I Would like To tel you that your casinos seems To twist the self exclusion relgulation How you like. Did you miss the Photo in your own terms? And i have also seen complaints on askgamblers in your license stating that a self exclusion do aply To all casinos in the same license . Despite that we still have.
Provided further that, in the event that a player has been excluded by the B2C licensee in light of sufficient reasons which indicate that the player may have problem gambling issues, that player shall be excluded across all brands operated by the B2C licensee."
And all the other responsible gambling regulation in mga.

Askgamblers have read the full history with you there you clearly lied. And Said selfexclusion does not aply To all. You saying against your own terms and condition .
For me its clear you twist the self exclusion regulation To your satifactions. The responsibility gambling law is not only there to protect you. Its there for the player To. And you dident follow it. 7 self excluded casinos before you! Is that right

Best regards

Dear euslot and askgamblers may i also add that i played at live casino also after i had self excluded from you. There you also broke your terms and condition.
Best regards

Dear euslot
Now im about To get a refund from avalon78 casino i was self excluded from 3 casinos before them. I Only needed To talk To them in email for Ones. 3 casinos has already admitet there wrong doing in this. What makes you diffrent? In fact with you it was even worse because it was 7 casinos before you.
Best regards

Dear Askgamblers team and LUNA33,

To tell the truth, we didn't break the MGA license rules and moreover, we work strictly to terms and conditions of the license. Despite the fact that we didn't violate the license rules, we made a decision to return your deposits because our reputation is more important to us.
You only have to wait a bit and your deposits of 504 EUR will be returned to your Trustly account. Hope that this decision will help us to close this complaint.

Thank you for your attention and understanding!

Kindest regards,
Euslot Casino Team

God To hear. But you did break the mga license the evidence is there and you talked agains your own terms and conditions. You are strictly regulated by the mga responsible gambling law its all there and you dident follow it. I dont Think askgamblers Would post this complaint and the casinos Would pay back my deposits if nothing was wrong! Please don't do this To other players! You can ruin there lifes. You have your responsibility To keep up and check players and close them down when they self exclude. Acording To your terms!
Askgamblers please keep this open until i get the money on my account.
Best regards
Be

Dear euslot
And a important message. When a player self exclude by your auto form send out a email after asking why if thats so important for you. Cause players dont know like me its obvious that you put a self exclusion forever becuse of gambling problem.

Dear Askgamblers team,

We believe that this complaint should be marked as solved because we returned all deposits to the player.

Thank you for your understanding!

Kindest regards,
Euslot Casino Team

Dear @Luna33,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Dear askgamblers and euslot
No money on my account! How did you send the refund?
Best regards

Dear Askgamblers team and LUNA33,

Saturday and Sunday are not banking days, so your money will be credited to your account from Monday. Unfortunately, we have no influence on it.

Thank you in advance!

Kindest regards,
Euslot Casino Team

Im trying to understand where you got my bank details from? If you do a refund through trustly it goes straight in to the account. Even on sundays and saturdays. If you do it through bank transfer you need my iban and stuff.
So witch one was it?
Best regards

Dear LUNA33,

Do not worry, you have to wait a bit and your funds will be returned.

Thank you for understanding!

Kindest regards,
Euslot Casino Team

Dear euslot
I was just asking How you transfered the money?
I Will concider this complaint solved as soon as the money is on my account
Best regards

Dear euslot
Kindly give a update on the refund and How you transfered it.
Best regards

Still no answer from euslot or money, despite they told askgamblers To close complaint because they have payed back the money. Hard To understand what they are talking about.

Dear askgamblers
Please tell them to answer the complaint. It was 3 days ago they posted here.
Best regards

Dear LUNA33 and AskGamblers team,

We are deeply sorry for delays of the withdrawal. Unfortunately, these delays were because of weekends and were waiting the reply from representatives of payment system.

LUNA33, we would like to inform you that all deposited funds were successfully transferred to your Trustly. Please, let us know when the transactions will be credited to your balance.

Sincerely,
EUSlot Casino Team

Dear @Luna33,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment/s. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Dear askgamblers and euslot
I have recieved the money on my account. This complaint is now solved
Best regards

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.