Beschwerde #19
EUSlot Casino
My account has been unfairly disabled
vor 6 Jahren
Dear Askgamblers,
When I started playing on your casino I was 18 years old and I did not deposit a lot of money.
I think I have been playing on this casino for around 4 months now. At the beginning all of the deposits and withdrawals went very well and very quick. When you asked me to sent more documents I did and I sent you everything you asked for. And it got approved so I kept playing.
I had my wins and my losses. But never deposited more than 800 euros at the time. I had wins and losses.
I made a list with all my deposits and withdrawals. It came to 2180 euros of deposits, 1417,50 of withdrawals and I still had 570 euro pending so it would be only a 192,5 lose. So I kept waiting on my withdrawal requests to be approved. But every day I went to their 24/7 help desk. But they kept telling me to wait a bit longer for the withdrawal to be approved. One day I asked them to give me someone on a higher department to help me. And they gave me contact with Aleks. He told me that I had to send in more documents. So I did and sent them every document they wanted from me. The withdrawals were made on 16 March and until 15 April without hearing anything about them suddenly my account has been disabled. They sent me an email with the information that I have been using multiple accounts. Which I am not, I asked them which email or anything they found that would duplicate anything from my account. All emails with EUslot will be attached to this complaint. I got a response from Aleks and he found an account with the email stijnbra****7@outlook.com. And Stijn is a friend of mine who plays on his own account. And then I got another response on my question why is my account disabled. In this email they said that the email was j*rdi*us*ink@up*mail.nl but I have never heard of this email and I don't get the fact that they both say another email and both of the emails are not correct.
I hope that you have enough information and see the process I have been going through.
I saw another complaint being solved so I hope we can solve my problem as well.
Kind Regards,
Jordi Bos
When I started playing on your casino I was 18 years old and I did not deposit a lot of money.
I think I have been playing on this casino for around 4 months now. At the beginning all of the deposits and withdrawals went very well and very quick. When you asked me to sent more documents I did and I sent you everything you asked for. And it got approved so I kept playing.
I had my wins and my losses. But never deposited more than 800 euros at the time. I had wins and losses.
I made a list with all my deposits and withdrawals. It came to 2180 euros of deposits, 1417,50 of withdrawals and I still had 570 euro pending so it would be only a 192,5 lose. So I kept waiting on my withdrawal requests to be approved. But every day I went to their 24/7 help desk. But they kept telling me to wait a bit longer for the withdrawal to be approved. One day I asked them to give me someone on a higher department to help me. And they gave me contact with Aleks. He told me that I had to send in more documents. So I did and sent them every document they wanted from me. The withdrawals were made on 16 March and until 15 April without hearing anything about them suddenly my account has been disabled. They sent me an email with the information that I have been using multiple accounts. Which I am not, I asked them which email or anything they found that would duplicate anything from my account. All emails with EUslot will be attached to this complaint. I got a response from Aleks and he found an account with the email stijnbra****7@outlook.com. And Stijn is a friend of mine who plays on his own account. And then I got another response on my question why is my account disabled. In this email they said that the email was j*rdi*us*ink@up*mail.nl but I have never heard of this email and I don't get the fact that they both say another email and both of the emails are not correct.
I hope that you have enough information and see the process I have been going through.
I saw another complaint being solved so I hope we can solve my problem as well.
Kind Regards,
Jordi Bos
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