Beschwerde #28 Dolfwin Casino

Withheld Withdrawal of 5000 Euros

Von Arsene

vor 1 Jahr

I am writing to express my deep concern regarding the ongoing delay in processing my withdrawal request of 5000 euros. Despite having submitted the requested documents and my account being fully verified, the withdrawal remains on hold without any specific reason provided.

I have attempted to resolve this issue through live chat and email support but have received no answer on my emails and no definitive timeline for the resolution of this matter.

I kindly ask Dolfwin to prioritize this matter and provide clear explanations for the delay. Additionally, please provide and estimated timeline for when the the withdrawal will be processed.

Thank You for your immediate attention to this urgent matter.

Kind Regards

Kind regards,

Matt

Unseriöses Casino Dolfwin Casino

Grund Verzögerte Auszahlung

Betrag €5000

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear @Arsene,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dolfwin Casino

• Representative

vor 1 Jahr

Dear customer,
The withdrawal was made on November 27 (after one day).

Thanks ,
dolfwin support

AskGamblers

• Support Team

vor 1 Jahr

Dear Dolfwin Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dolfwin Casino

• Representative

vor 1 Jahr

Dear costumer , please provide us your username .

Thanks ,
Support team .

Dolfwin Casino Beschwerde-Statistik

Gelöst 9 / 11

Durchschn. Betrag $2,221

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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