Beschwerde #10 Dolfwin Casino

Did not pay 290 usd, deducted all winnings with fake allegation

Von Md Morshenoor Rahman M.

vor 2 Jahren

I deposited 100 usd and played bets. I had 100 usd sports bonus. I played 1600 usd more and converted the bonus to real money. Total 290+
Then I requested withdrawal of 210 usd and the drama started! Asles for verification and I did. Then mailed me to send selfie with id and I sent it. They verify all and now I logged in and they deducted all my balance and just deposit 100 usd left there. Told me that I manipulated bonus which is fake allegation. Dear askgamblers kindly help me to get my winnings. Thanks.

Unseriöses Casino Dolfwin Casino

Grund Abgelehnte Auszahlung

Betrag $190

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

mijune2

• Bangladesch • 1 Bewertungen

vor 1 Jahr

I don’t want that 18 usd fee back with constantly continuing this complain. Dear Askgamblers you can close this complaint. Thanks for your help.

Dolfwin Casino

• Representative

vor 1 Jahr

Dear AskGambelers,

As requested we have forwarded the relevant information to your address.

Kind Regards,

Dolfwin CS

AskGamblers

• Support Team

vor 1 Jahr

Dear Dolfwin Casino,

Please provide communication you had with the player, related to fee approval. It may be attach to the complaint directly, as private attachment or sent to support@askgamblers.com

Thanks in advance for your cooperation.

Dolfwin Casino Beschwerde-Statistik

Gelöst 9 / 11

Durchschn. Betrag $2,221

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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Seit knapp zwei Wochen warte ich auf meine Auszahlung

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Hello

I am trying to get help again. I have gambled at dolfwin since this summer. Several times i have asked to get self excluded. One time they closed my account for 30 days but recently the haven't been answering my mails. During that time I kept playing and won 1027 euro. I then sent an email just to be sure that they wouldn't close my account before the money was withdrawn.
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Hello,

I submitted a withdrawal request from Dolfwin Casino on 14th July and have still not received my payment (9594 PLN in ca. 2615USDC).

I have sent numerous emails with no reply and have also spoke on to their Live Chatand keep getting the same response that it’s been reviewed and will be processed soon ( no timeframe given).

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I also never used bonuses.

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I have attempted to resolve this issue through live chat and email support but have received no answer on my emails and no definitive timeline for the resolution of this matter.

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I have attached the withdrawal confirmation for you.

Can you get them to pay me what’s due, please?

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Good Morning askgamblers,

I'm here to ask for your assistance on a problem that happened to me on this casino.

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Nickname - Timurkaa0

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