Beschwerde #24 Dolfwin Casino

Waiting 3 days for my payment

Von Suziq291271

vor 1 Jahr

I submitted a withdrawal request from Dolfwin Casino on 6th Oct at 9.32 pm and have still not received my payment.

I have sent numerous emails with no reply and have also been on to their Live Chat agents and keep getting the same response that it’s been reviewed and will be processed soon.

My account is fully verified and I have received a different payment which took just under 2 days to process.

I have attached the withdrawal confirmation for you.

Can you get them to pay me what’s due, please?

Unseriöses Casino Dolfwin Casino

Grund Verzögerte Auszahlung

Betrag €850

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Suziq291271

vor 1 Jahr

Finally on day 5 I’ve received my payment . Will be closing account with Dolfwin

Dolfwin Casino Beschwerde-Statistik

Gelöst 9 / 11

Durchschn. Betrag $2,221

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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Am 09.10.2023 habe ich eine Auszahlung bei Dolfwin in Höhe von 1.451 € beantragt. Mein Konto wurde erfolgreich und vollständig verifiziert. Ein Bonus wurde nicht genutzt. Der Support an den ich mich nahezu täglich wende, vertröstet mich immer wieder mit Floskeln. Es liegt noch bei der Finanzabteilung, aber mein Fall wird priorisiert.

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Hello

I am trying to get help again. I have gambled at dolfwin since this summer. Several times i have asked to get self excluded. One time they closed my account for 30 days but recently the haven't been answering my mails. During that time I kept playing and won 1027 euro. I then sent an email just to be sure that they wouldn't close my account before the money was withdrawn.
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Hello,

I submitted a withdrawal request from Dolfwin Casino on 14th July and have still not received my payment (9594 PLN in ca. 2615USDC).

I have sent numerous emails with no reply and have also spoke on to their Live Chatand keep getting the same response that it’s been reviewed and will be processed soon ( no timeframe given).

My account is fully verified,I have been told by security team to send selfie with ID, what I did, and got 0 updates.
I also never used bonuses.

Please help me AskGamblers to solve this case.

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Withdrew 5000€ on Saturday morning about 9am still no sign of it on Tuesday at 5pm very little response through email customer service doesn't want to know. Just went into my account to check only to see withdrawal has failed no email to let me know why this happened.

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I have attempted to resolve this issue through live chat and email support but have received no answer on my emails and no definitive timeline for the resolution of this matter.

I kindly ask Dolfwin to prioritize this matter and provide clear explanations for the delay. Additionally, please provide and estimated timeline for when the the withdrawal will be processed.

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Kind Regards

Kind regards,

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Nickname - Timurkaa0

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