Beschwerde #9 Dolfwin Casino

Delayed payment technical issues

Von dgreenie

vor 2 Jahren

To whom it may concern,

I have a 2132 euro withdrawal being withheld firstly due to technical issues with no specific reason. I was asked to resubmit. I subsequently resubmitted the withdrawal for an higher amount and now the payment is still pending. My account is fully verified and have already had a successful withdrawal of 100 euro. This is clearly delaying tactics. Live chat is no help and emailing support is leading to generic responses with no detail stating that another department looks after it. Thanks for your help in advance.

Kind regard,

David

Unseriöses Casino Dolfwin Casino

Grund Verzögerte Auszahlung

Betrag €2132

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

dgreenie

vor 2 Jahren

Issue resolved and payment received. Thanks to the team at askgamblers for your support in quick resolution

AskGamblers

• Support Team

vor 2 Jahren

Dear @dgreenie,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dolfwin Casino

• Representative

vor 2 Jahren

Dear AskGamblers and DGREENIE,

We would like to inform you that the Player's most recent withdrawal was approved on our side. While there was some slight delay due to issues with the provider themselves, which are not related to our handling we have tried our best to handle it as quickly as possible.

The Player's account is currently active and functional and they can check the withdrawal status in their profile in order to confirm our statement.

Kind Regards,

Dolfwin casino

Dolfwin Casino Beschwerde-Statistik

Gelöst 9 / 11

Durchschn. Betrag $2,221

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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Hello

I am trying to get help again. I have gambled at dolfwin since this summer. Several times i have asked to get self excluded. One time they closed my account for 30 days but recently the haven't been answering my mails. During that time I kept playing and won 1027 euro. I then sent an email just to be sure that they wouldn't close my account before the money was withdrawn.
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Hello,

I submitted a withdrawal request from Dolfwin Casino on 14th July and have still not received my payment (9594 PLN in ca. 2615USDC).

I have sent numerous emails with no reply and have also spoke on to their Live Chatand keep getting the same response that it’s been reviewed and will be processed soon ( no timeframe given).

My account is fully verified,I have been told by security team to send selfie with ID, what I did, and got 0 updates.
I also never used bonuses.

Please help me AskGamblers to solve this case.

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Withdrew 5000€ on Saturday morning about 9am still no sign of it on Tuesday at 5pm very little response through email customer service doesn't want to know. Just went into my account to check only to see withdrawal has failed no email to let me know why this happened.

Is this a real casino??

Why are they avoiding people?

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I have attempted to resolve this issue through live chat and email support but have received no answer on my emails and no definitive timeline for the resolution of this matter.

I kindly ask Dolfwin to prioritize this matter and provide clear explanations for the delay. Additionally, please provide and estimated timeline for when the the withdrawal will be processed.

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Kind Regards

Kind regards,

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I have attached the withdrawal confirmation for you.

Can you get them to pay me what’s due, please?

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Nickname - Timurkaa0

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