Beschwerde #94 Playamo Casino

Deposit amount not credited and poor support

Von Gert D.

vor 8 Jahren

Hi AskGamblers

Ive made a BTC deposit to the EURO currency in PLayamo casino:
Transaction ID : 3ab81e170e1f756ebc5f4043a6f2ae0053aade81fb4cfbfc464d761bc2eead4d
Wallet : 1PAoeiuD559FT88dQRdNFuy7RVK7eikDVL

Yuo can see on the blockchain that my transaction has confirmed and its the same address that they provided to me. I like this casino and I even left a very positive review for them a few weeks ago. Im also not difficult nor being impatient; But my biggest problem is the lack of sympathy and incompetence of support agent. Im not going into detail as I prefer for you to read the transcript yourself : https://drive.google.com/open?id=1UGk7rC00gMg0S3V7zCABTQA1oTzrKqvL
Its evident that he doesn't understand blockchain technology if you look at his arguments.

For what its worth, I just want you to know that I have a history with the "finance department" because they still owe me answers on other issues from 3 weeks ago and 4 weeks ago respectively. I don't think they exists and i am not going to put my hopes on this one.

Im pretty sure they wont get back to me and the support has no idea and make me out to be the liar...

PLease help me here AskGamblers.

Unseriöses Casino Playamo Casino

Grund Einzahlung nicht gutgeschrieben

Betrag $30

Diskussion

AskGamblers

• Support Team

vor 8 Jahren

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Kaptein

• Südafrika • 6 Bewertungen

vor 8 Jahren

Hi Playamo

My email adress for that casino account is gajduplooy@gmail.com. You should be able to find this information on your side aswell.

I appreciate the gesture thanx, but you should take this constructive critisism and work on it. It will make a huge difference in your very nice casino.

Kind regards

Complaint closed and apology accepted regardless of whatever monetory compensation i will receive and whether I receive it. I did not expect a bonus. Just wanted to be noted.

Thank you

Playamo Casino

• Representative

vor 8 Jahren

Dear KAPTEIN,
we really apologize for your bad experience with our support agent,
be sure we'll do our best to improve our support agents skills,
also, please, send me your email in a private massage and i
will credit your account with a little compensation!

Best regards!
PlayAmo Casino Team

Kaptein

• Südafrika • 6 Bewertungen

vor 8 Jahren

Hi AskGamblers.

I want to be clear about something here: My complaint is not about the amount of money and I don't even want to mention it, but since you ask, it's $30 less fees.

That money was credited to me yesterday but I say again, I am NOT complaining about the money and the money does not solve my complaint.

I'm complaining about the lack of sympathy and incompetence of support agent and the non existing finance department who did NOT get back to me with an explanation yet for this incident aswell as two incident prior to this.

In conclusion I'd like to know from the casino if they are planning to improve their financial and customer support section of their casino because this frustration has build up over a month or two and a couple of inceidents. The communication is terrible and I'm starting to feel uncomfortable in this casino which is sad because I really liked this casino. Enormous potential , but need to be managed better. This casino can become the number one casino with the right people.....

Playamo Casino Beschwerde-Statistik

Gelöst 98 / 105

Durchschn. Betrag $8,148

Durchschn. Dauer 6 Tage

Durchschn. Antwortzeit 2 Tage

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Guten Tag,

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Assistance required: Withdrawal is being cancelled

Hello.
I have only been playing with Online Casinos for a few months.
I tried to cashout at Playamo Casino and after waiting several days, I received an email tonight stating that my cashout has been cancelled! I now have none of that money in my Bank Account or in my Casino Account.
I originally tried to cashout $1502.50 on September 23rd but it was discarded by PlayAmo and the money stayed in my Casino Account. I decided to continue playing. I then tried to cashout $1650.40. On September 28th, after supplying all documentation requested, it was accepted. I received an email stating the money was being sent to my bank. I waited several days for the money to go into my bank account. I contacted the support team but was asked to patiently wait.
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When I logged in, to my surprise, the $1650.40 that I was expecting to be in my Bank Account was put back into my Casino Account.
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After playing and losing about $800, I won a feature.
I then decided that I would cashout my balance of $3102.31.
It "discarded" my first two attempts and finally changed the status to pending.
Tonight, October 6th, I received an email stating my entire balance of $3102.31 has been cancelled.
I feel I have been scammed.
I am concerned that the original withdrawal was deliberately put back into my Casino Account with hopes I would gamble it all away.
I had no intentions of gambling it all.
I won and decided to cashout.
I no longer apply for bonus' when I make deposits as it limits the choice of slots. Therefore the money I play with is purely mine.
Whatever the reason was for the $1650.40 going back into my PlayAmo Account, it was my money to gamble with - win or lose.
Now that I want to withdraw my winnings, they won't pay.
This is my money and I'm very distraught about it.
Any assistance with this matter would be greatly appreciated.
If you need copies of emails or anything else, please contact me.
Thank you.
Kind regards
Leonie

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