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Sloty - Delayed withdrawal

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Alanc83 Malta
Veröffentlicht am 17. August 2017

I submitted verification documents on Friday 11 August afternoon and made 2 withdrawals afterwards that same day. The following Monday afternoon I was informed the verification of documents was done and everything was found to be in order so the withdrawal procedure can continue. Today Wednesday 16 August the withdrawals are still pending even though I was told by the help desk that the withdrawal will be processed shortly.

Veröffentlicht am 17. August 2017

Dear Alan,
I have checked your account and can see that your withdrawals were approved earlier today. Unfortunately there was a one day delay with this due to our excessive workload which I apologise about.
In future please always feel free to contact me on here if you have any questions.
Thank you !

AskGamblers
Veröffentlicht am 17. August 2017

Dear @Alanc83,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Alanc83 Malta
Veröffentlicht am 20. August 2017

Withdrawal reached the Bank today 20th August 2017.
The complete withdrawal process took 9 days to be completed as it was started on 11th August 2017.

AskGamblers
Veröffentlicht am 21. August 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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  • 20 von 21 gelöst
  • 2 Tagen Durchschn. Antwortzeit
  • 5 Tagen Durchschn. Lebensdauer
  • 2,456 USD Durchschn. Betrag

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